Customer service was excellent also.
pamila L.
Lone Star Lumber & Hardware LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ingleside, TX 78362
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Everyone at this location was extremely helpful.
Gorden M.Very professional polite friendly. If need I will go back to this location. Thanks
Maria C.Refund gas $
Gwendolyn B.Uhaul does not honor customer reservations. I made a reservation for two different occasions and they didn't have my truck upon arrival. I was prompted to drive to another town to pick up. Then I go to request a day rental and was told to drop the key in after hour box because closed at 6. I was already not feeling good when I picked up truck. And later had a seizure which unfortunately I had to keep the truck an additional day. The owner sent a rude message stating I ruined someone's move that the truck was reserved for the next morning and that I owed them an apology. That he rented the truck on good faith. Well unfortunately things happen. And I do feel bad for the family. But my health comes first. All fingers should be pointed at the sales man. Why because that truck was reserved and shouldn't have been rented out. Just as the same thing was done to myself twice. Reserve a truck weeks out and day before I get a call they cant get a truck. So not only have I been a victim of Uhaul not honoring their word, but the most unprofessional part of it all is because he gets upset that the truck wasn't returned same day. The charged me for 3 days which was not accurate. They charged me 13,5 for gas. When I have a gas receipt and put it at the same level. I was charged an after hour drop fee. Which is not acceptable . His reasoning was because I left a family stuck out. Basically he thought he was going to hit me where it hurt my pockets. For me that's bad business. You don't over charge a customer for personal frustrations. Simple honor customer's reservations. Instead of being greedy and trying to make a quick dollar. This may have been all avoided! Shame on Uhaul!
Misty S.