In our experience phone is never answered. We drove to location three weeks before pickup and ordered in person. Very good personnel in person, we were told we can pick up when they open at 9am. On designated day at 9am we arrived to locked doors. Soon there were four more customers, all of us waiting….two other parties arrived and left. Bottom line, at 9:58 a worker arrived and he informed us that his supervisor scheduled him for 10am. Worker was very nice and efficient, it evidently wasn't his fault, but about 6 or more paying customer groups were very inconvenienced when place didn't open at 9am. Also, we had to remove snow on our truck windshield, after being over an hour behind schedule already, and it had t snowed the day before, but two days earlier so there was time to have it removed before our arrival. Also we find that your website is not very user friendly, which is why we went physically in the first place
Michael Patraw
Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55077
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Location accepts reservations and shows hours opening at 9:00am on Saturdays. No one was scheduled to work until 10:00am, so we waited over an hour to pickup the truck along with several other people who had reservations at 9. Their scheduling needs major improvement.
Joseph KennedyThe person at the uHaul location was awesome. She was very nice and helped me get the dolly and moving pads to my truck. I also wanted to give a shout out to Adaptive Movers who we hired to help move all of our furniture. They were fantastic! The owner of the company was great with communication, letting me know when the movers would arrive and just confirming details before our move date. The movers themselves were rock stars! They were fast, efficient, and knew exactly what they were doing. I will for sure hire them again if we have to move again. Overall great experience.
Michael JahnkeNot sure how to even respond to this. I have rented with Uhaul multiple times and EVERY time I use the app to PICK UP my rental, there is a problem. I normally rent these vehicles to deliver and set up large weddings with deadlines and am late every time thanks to UHaul. You've got to do better!!!! These rentals are not cheap and we should be getting better service than this!! Terrible
Carmen CarterI dont know,.pretty great all around! Thank you.
Matthew Fischer