Personnel did not actually do anything other than the paperwork. Had to locate designated spot in public parking lot and disconnect trailer myself. Ordinarily this would be no problem but in this case I had broken my leg two days earlier. Fortunately I brought a friend. No inspection of trailer at time of drop-off to verify condition.DAVID V.
Trailer Rental & Towing in Katy, TX at Postal Xpress Mail
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Katy, TX 77449
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4 Average Customer Rating
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Found trailer safety hook bent but usable, trailer was clean but needed sweeping out and no spare tire (not sure if this is normal, but would have felt safer on Interstate with a spare). The guy at pickup location didn't care when I mentioned all this. He said take pictures and go, if I have issues call 1-800 number for U-Haul.JAMEY D.
The team was friendly and very attentive. I didn't know the box was behind the store but I was able to figure it out definite would rent from them again a Uhual truck...ShaVaughnda P.
This location is a storefront Postal shop, signage for U-Haul could be better. The truck in the parking lot was the only way I spotted it.Kevin G.
Customer at the drop off location was helpful in explaining to a very bad customer service representative on my plight on how bad I was being treated. I will never in my life advice anyone in renting uhaul truck for out of State move. The Uhaul Customer service was complete BS and the whole system was a mess from the moment I started my reservation. I'll advise people to save money and call on movers company in helping you get your household stuffs from our home/house to your final destination with ease and less stress. Don't ever fall for uhaul tricks!!!! Wish I had the opportunity to replay and denounce the out of state move thing forever with uhaul.Sembu K.
Please keep the trunks clean. Thank youtushiba G.
They did not give me the appliance dolly nor the furniture pads I ordered and paid for. Unhelpful to resolve problemsNathan E.
There Was an issue with link thru phone and staff was very patient with me. They assured me everything would be fine after reviewing the returned truck.Clifford C.
If uhaul is offered at a certain location all employees should know how to deal with them. Took me 2 hours to get a truck and only 1.5 hours to load, unload and return. Was very inconvenient and frustrating. Had to pay the movers extra for their wait. THANKS A LOT POSTAL EXPRESS, you suck. Lilly, you were absolutely NO help!!DAVID B.
the location had a different name and thus it was harder to find, and there was no key drop off box.Natalie D.
The counter guy had no idea about the new online system. He insisted I was there to return my truck when I walked in with the screen that says "get the key". Then did the same thing when I returned it. Forced me to show him a receipt and then forward to his email before i could leave the store. It ended up taking double the amount of time it should have.Candace C.
No signage, it's a postal/copy place, didn't know login for the uhaul system, didn't understand I had a reservation and appointment. Didn't know how to complete the rental process. Rented me a truck with a dolly in the back, I didn't need or ret a dolly.Mark E.
Location: Post Xpress Katy TX No assistance hooking up trailer No assistance with verifying trailer was properly hooked up or trailer lights were functioning. Did not have my furniture dollyMike B.
My contract was not closed out in a timely manner. I am not sure this is the location for true UHual service.Brian M.
It seemed like they never rented a uhaul to anyone ever.Brittany L.
This location was close and convienent to our drop off point. They were also very friendly and helpful. We would also recommend this location to others.Rosaura P.