There was a bar code to scan to return the key. It kept leading to a webpage not found message. More time on the phone, more delay, then being notified that I would be charged extra for not using an app that didn't work. Probably the most frustrating experience I have ever had, and all at way more expense than I signed up for.
Elizabeth L
Family Auto Sales of Kerrville
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Kerrville, TX 78028
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe U-Haul truck itself was great and perfect for what I needed. The U-Haul app, however, did not work. When I opened the app to start my return, it would close itself within 3 seconds. I had to use the website which was fine, but took longer. It may have just been a weird glitch, but I tried for over an hour and wasn’t able to get the app to stay open for more than 3 seconds.
Kiersten CVery easy to pick up and return the truck. They were also VERY friendly!
ERICA NGreat customer service!
La VWas charged a cleaning fee upon drop off to new facility. Even after pictured cleaning needs upon pickup. Never using this location again.
JOHN F