The guy who did the rental was very nice. The equipment however was not in serviceable condition in regards to the tires on the driver side. I only found this out when I loaded the vehicle and the 2 driver side tires went flat. I had to fill the tires initially then once again on my journey to make it to El Paso. At the return point the very nice representative looked at the tires when I explained what I went through with the equipment and said they looked like they were about to blow and he would put the trailer in for maintenance. On top of all this uhauls customer service and complaint process is horrendous. I called on a Sunday. After 96 business hours I called again today and was routed around on the phone after being told I missed a call on Tuesday 10 June which I do not have in my call logs at all. But U-Haul claims they made this call to me. This is rediculous. I was rented unsafe equipment and my family's life was jeopardized on our trip. I have to wait for a call that is supposedly coming in anther 24-48 hours now. Simply put I'll never recommend or use U-Haul in the future.
Anthony H
Roland Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Killeen, TX 76543
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- 4,5 - Cote moyenne des clients
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No changes!
nina hNo changes!
nina hCustomer service was great guy met me on the lot helped guide me in to parking spot very helpful
Randy HWent very well.
Amos V