Agreeable, accommodating, pleasant
Gwen J
Kings Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Kingman, AZ 86401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNice location
Terry OClerk desperately needs retraining on U-Haul procedures. Told us to take any trailer . Our assigned trailer was behind other trailers that we had to move ourselves without assistance
Jesus BWe dropped off before location opening
Monica SLady working did not know how to do transaction and had to call help twice. I specifically asked her about price, it was at $570 for trailer and insurance, she said no that is all you have to pay, it was $644.xx. Went to get trailer and could not access it to hook up to our truck due to lack of space because of other rental trucks parked in the way. My husband and myself with no assistance had to man handle the trailer, pick it up by hand and walk it out of space to our truck. Not a good experience since we had to do this twice due to the weight of trailer and no jacks. Get trailer hooked up start doing walk around and the lights do not work. I go in to tell the lady working, again she is only person working and running a store. She comes out tells us to take the other trailer. We are now stuck trying to get the trailer backed into the space it came from, or we again have to pull it out manually again, by ourselves. I go back in store and ask the lady if she can move the rental truck out of the way, she cannot because she is only person working the store and ask if we can move it. My husband moves the truck as far as he can do to another rental truck and dumpster in the way of backing it out of the way. Mind you there still was not enough space to get the first trailer backed in straight. We now have to move the second trailer, which is surrounded by brush that has blown in around it. We get it hooked up, not extension for light connection, so we took off first trailer. We get connected lights work. I go back in store give lady keys and I asked her did she not need the number of the new trailer to change contract, oh yeah guess I do, she says. So I gave to her. We return trailer in Branson and begin to tell the man of the events and that the trailer number does not match the contract. He tells us good thing you had no problems you had a stolen trailer. Well, thankfully we did not because we paid for insurance, but trailer number was not changed, so if we had an issue it would not have covered it. I feel if you are going to have 2 businesses running out of 1 place you should have 2 people attending, 1 for each business. Customers should not have to manually pick up these trailers to get hooked up. My husband and I are both close to 60 years old and have back issues we deal with just from our work and work at home. I don’t know what can be done, but I feel like at lest the insurance should be refunded.
Rebecca S