THE SERVICE IS ALWAYS VERY GOOD THERE ALL PEOPLE THERE IS VERY FRIENDLY
ALLAN D
Furniture Design
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Kissimmee, FL 34744
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Comment U-Haul Fonctionnement des avisAll's good
Wilber MI rented my truck on the 13th for 630. I was able to get access to the truck at 9 o’clock. Waited three hours. Nobody knew how to give the right information you called customer service. Didn’t know what to do. Everybody was just turning in circles. it’s a poor quality service on top of this. I was never informed double charge was gonna be 176 then another 132+ mileage robbery is better than what they did to me. I would not recommend this place to anybody.
Noel RSaturday 3/21/29. The location and owner was fine. The issue is that you have to use the UHaul app at this location. The app took 50 minutes to complete because it didn't work properly. We had to call support to get the process completed. I was on with support for what seemed like an additional 20 minutes. Saturday 3/21/26, 4:30 pm. When I attempted to return the truck to the location texted to me by UHaul, the app wouldn't allow me to return the truck. It was an endless loop of entering information and taking photos only to have the app reset and make me start over. I had to call support to return the truck. The support representative told me that the truck was returned into the system and I dropped the keys in the drop box. I was frustrated, but done. No no you say. On Monday 3/23/26, I received a text from UHaul informing me of the truck return instructions for a different location. So I called support. They told me that the truck had not been returned in the system. I informed them of where the truck was dropped off on Saturday and complained heavily about the app. I will not rent from UHaul again because of the app.
Mark LI was charged as USUAL with these small dealers that contract with Uhual. They charged me $22 (extra) for Gas! It alwayssssss happens! The Furniture place is going out of business so they will try n suck EVERY penny from you! Not happening! They offered me “store credit” Hahahaha Nooo doesn’t work that way! I don’t want any furniture! I simply want my $$$$$$ back!
DANIEL O