Was told by representative at this location that I had to upload my DL (front and back) before I could complete rental when picking up. Took over 30 minutes and after being unable to upload he said “I’ll just type in the number.” Was also charged for gas on return with 40 miles range showing higher than when picked up. Called the guy and he said “I just take the photo and we have 6 of those same trucks so you’ll have to take it up with someone on the 800 number.) Glad I took pictures of fuel level before and after return. When I got there to pick up prior to 9am, I waited until it was after 9am and called the number on the building, the guy said he’d be right over. Cost me an over a half hour of travel time that I hadn’t allotted for in planning by the time I got in the truck. Not a bad experience, just expect more from a household name like U-Haul, been using your trucks for the very 40 years.
Tom K
Kong Kustoms LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Krum, TX 76249
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisGreat Staff
Ramon sNot super well lit, unclear where to put equipment
MAKENNA TThe place was closed even though it says its open. Thankfully Uhaul app lets you drop off the keys in the drop off box.
Nydia TTony and his wife and family were amazing. I wouldn’t recommend this location due to UHaul, though. Even with reserving a truck in advance, I was asked by UHaul to change my pick up location to Kong Customs (a location 6 miles out from its needed destination), because the size truck I had reserved wasn’t available. I understand logistics can be tricky. So I took time to drive further out of my way. I never changed my drop off location and Tony said it was acceptable to drop off at my originally chosen pick up and drop off spot at UHaul’s 35E Denton location. But now I’m being charged for “Wrong Drop Off Location”? Again, Kong Customs is a good steward for UHaul’s brand and are wonderful people, but UHaul itself seems a bit disconnected about what was needed for this rental.
Ben E