No one there to great you ir talk to once you find someone they dont care to help literally just told us to hook up and go . When i asked to confirm the size because it looked small he was like “then dont take it “ walked away . We hooked up left as ordered 1/2 way leaving he forgot to scan id then he did then we left and when i asked about drop off he said drop and go just like take and go so we did no communication no nothing aweful
Sarah L
Confidence Auto Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à La Crescenta, CA 91214
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe inside of the van was very clean but the outside was dirty. They told me it had been turned in the previous night, so that might be why.
Anne Bmy original reservation was for a 9' sprinter van at the Cloud Ave locations. Received a call 1 hour before pick up time that there were no Sprinter Vans available. I was offered a 10" box truck at a substitute. When arriving at the location, the offices were not open at 9:30am. I waited till 10am and had to switch my reservation to another location. I was told I would receive a credit for $50 for the inconvenience. I was charged full price. The new location was not helpful.
Tabitha KThe remote experience is terrible. Will not do again and will not recommend to anyone in the future. The interface is terrible. The person I spoke to on the phone Stephanie was lovely and helped figure out what was happening in 2 seconds. I want you to bring back actual people helping customers. The AI brainrot is consuming everything and definitely taking U-Haul down with it.
Thomas HContract for one way was input incorrectly as round trip. Return was not processed correctly as well resulting in numerous calls, emails and texts trying to get corrected. Apparently a new one way contract was written without my knowledge nor approval showing entirely different dates. When questioning that uhaul said I was wrong and that I had used the truck on those dates and not the actual dates. Unbelievable. As of this morning and my 5th phone call it is supposedly corrected but I guess we'll see.
Robert R