I fueled up the truck where I started with fuel and they charged me anyway. Can't get in touch with anyone. I was on the phone waiting for a half hour or more! Blankets I didn't ask for were wet.michael V.
Trailer Rental & Towing in Lakehurst, NJ at Jims Auto Sales
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Lakehurst, NJ 08733
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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No one was available to answer questions, I called twice to make sure the office received my drop off info. I was putt on hold, the first time 30 minutes, then when the agent came on the phone, put me on hold and it got disconnect. so I tried again. waited 20 minutes and finally another agent. she ws nice, but told me I had to wait until monday ..so thats the end of that. I wouldnt recommend online or apps. In person customer services is best.PILAR A.
There was no person on side, only lock box. I rented truck for 2 days and got changed for 3 days. How is this possible? Please advisemike H.
The agent stated to us that the check in was different with COVID. I wish the sign would have been a bit clearer on the check in before I dropped it off. What if I didn't have a phone that would do the pictures This drop off process needs to be a bit clearer for renters in the beginning so we can plan for that. It took 30 mins to do the drop off check in.Jerry D.
U-Haul was one of the worst rental experiences I've ever had. I had a truck reserved and confirmed for pick up in Marlboro, 40 miles away. Just hours before I was to get the truck they switched locations sending me 80 miles out of my way. I rented a truck from Ryder a month ago, had no problem with them. Will use them next time.Ron D.
The online process was the worstCarmen V.
NO SUPPLIES were available like i had ordered and paid forJames G.
Everything went well except we discovered that h the headlight was out on the truck assigned to us. Jim immediately investigated the issue and gave us a different truck.George B.
Arriving at Jim's, Lisa came running out to assist us with the dropoff. She was very helpful and made the return super easy. This was the easiest rental I ever had. The U-haul 15 foot truck was in perfect condition and was super easy to drive. Highly recommend this company for long distance moving.Richard P.
The only reason we would use this place again is that it is right up the street, but we had less than stellar customer service-- it wasn't terrible, but not great. When we went to drop off the truck, where we were assigned to do so, it was no longer a U-haul drop off-site. When I called back, the same guy who was distracted when we picked up the truck, told us to look up the nearest u-haul place ourselves and was ready to get off the phone. We had no idea where we were and had to ask him to look up where the nearest other place was, so we were not in violation of our contract. We were put on hold, talked to someone else, and then a text came through as to where to drop it off. I would say it was a C- at best for customer service - it worked out, but no one seemed eager to help here.Patricia B.
There where no rentals at the original location given to me by u-haul. I had an 8 o'clock pick up time at a Gulf station that no longer provides u-hauls. I had men ready to work but could not get a u-haul at Jim's till 10 o'clock. This set my plans back. Also, I am not from the area and felt at a terrible disadvantage. There is enough stress in moving. You should not have to worry about running around trying to find a u-haul that had had been arranged for in advance. I am very disappointed.cheryl F.
I had a great experienceRichard R.
Terrible experience still waiting for a call on the complaintAndrew R.
nothing really as they very very helpfull in returning a out of state truckjames W.
Truck was dirty Dolly was missing Check engine light was on Fuel cap light cap was on which printed me from seeing mileageEugene N.
1) Flat (low pressure) rear tire noticed very shortly after leaving the lot. Had to fill it twice in 24 hours and returned the with the tire low. 2) Was charged for insurance that I did not want. Was told that they would credit my card for the insurance...BUT they never did so. The phone contact at this dealer was NASTY..................Richard O.
The lady who expedited the order was very pleasant and helpful.MICHAEL C.
Make sure gas tank is filledangelo M.
Cheap rates and hammered with fees at the end. Not worth the money. We can rent a budget truck for less and its wider, longer and taller. Sorry.Kenny B.
THE PEOPLE AT JIM'S ARE THE BEST!! THEY CARE AND WORK WITH YOU TO MAKE THE RENTAL EASY AND NO HASSEL. THANKSDennis A.