Don't hire rude peopleGregory K.
Trailer Rental & Towing in Lakeville, MN at Lakeville Dodd Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lakeville, MN 55044
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lakeville, MN 55044
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The rates were very affordable and Donna was most accommodating! Close to my home, would use again if I have an opportunity.Sharon B.
Computer systems were really slow. Everything went well just seemed to wait a long time for system to load and information to addBrian S.
We waited over a half hour to pick up because the employee was struggling with the check in process. The same thing happened when we returned the truck. She charged me for insurance that i didn't want without asking me. I previously waived the insurance online. When I called her about it, she said she couldn't help me and that I would have to call U-Haul. Truck was great. Service was poor. She was friendly, but seemed to need more training and support.Kimberly G.
It took 30 minutes to rent 6 blankets...fix your website!!!!!Michael G.
When I arrived for my 11:30am scheduled pick up time, no one was there. I called a number that was on the door and talked to a guy about my rental and around that time a lady pulled up and went into the office. I walked in and asked about the rental and she came across mean and rude and asked me why I didn't use the uhaul app and do it on there. I explained that I did not know how to do it that way and she huffed and said she doesn't even know where to find the paperwork to rent it. I did most of it online so basically she just needed my drivers license and credit card. After a bit of listening to her being upset, I told her that we can just cancel it and that all I wanted was to rent a truck and not try to be a bother. After I got the keys, I went out to look at the truck and noticed that the back had been left open and there was a big puddle of water and leaves in the back. Normally, I may not have said anything but since I was picking up new furniture, I wanted to make sure it was clean. When I went in to ask the lady if she had a towel or something to get the water and leaves out she huffed again and said "why would I have a towel?" She eventually went out and swept the back out. I left not wanting to ever rent from them again. Even worse, I got back 1/2 hour later and they charged me for an additional day. I only rented it for 3 hours so it really upsets me to have the charge of an additional day. What kind of penalty do they get for being almost 20 minutes late to rent the truck to me. You want to charge me for an additional day because I apparently didn't come back on time but you are not held accountable for your actions? Very bad service and I will make sure I tell others!Michael R.
Everything on the front end was a smooth transaction...very professional assistance....marvin M.
Did not have equipment at requested dealer even though 1 week in advance, but second location worked out fine. Online check in did not work, kept asking me for info i had filled in at time of reservation. I have an account, so this should have been easier. Alternate contact I listed at time of check in was contacted, but she did not pick up because she did not recognize number. Caused a delay, and onsite clerk just handled everything manually.Gerald L.
Everything went well from pick up to drop off. Customer service was excellent. Front desk clerk Mikel made me feel welcomed and appreciated. I would definitely recommend this location to my friends and family.Veronica B.
Very friendly service - no improvement necessaryDawn M.
Be sure the checklist has been completed. During my trip, the passenger-side windshield wiper did not work, creating a very unsafe condition as I was driving through a winter storm, over 1500 miles. Also, the cab of the truck was not clean prior to my pickup.
Great service, very nice and friendly representative. The price was good for a nice truck.Kenneth S.
This location was OUTSTANDING! Considering that I had been jerked around in any number of fashions by the previous reservation. It was this location that single handedly saved your (U-Haul's) reputation!Aron H.
I don't blame the location but the truck wasn't well maintained. The truck didn't run well and the gauges weren't functioning properly. When they went to record the mileage it hadn't been recorded in almost 200,000 miles. The lady at Lakeville was fantastic. I just think U-Haul needs to maintain their fleet better.Tracy C.
Needed to rent a truck to move. Went on the U Haul website Friday to set up truck for Sat. Filled out all required information, did the early ck in so I would be ready to do when I picked it up. Did this for the Central Self Storage dealer on 21002 Heron Way Lakeville, MN. Was there for 45 min because the person working "couldn't get the system to work". So we left and went to Lakeville Dodd Storage store and were in and out in 10 min. She didn't have a problem getting the system to work.CORY P.
Have the truck backed in so that it could be pulled out onto the highway, instead of having to back it out onto the busy road. Very friendly help. Thanks.Denise D.
Nancy was very nice to work with and accommanadating to my needs.Jeffery S.
Nancy was a great Uhaul representative to work with. I live 30 miles from the Lakeville Uhaul location. If I lived closer I would use that Lakeville location all the time because Nancy is great! I felt very welcomed and she put me at ease. Nancy is a great addition to the U-Haul company.LISA O.
Very friendly and efficient service from this location! Nancee was the person working the location.Jude M.
The truth had water inside...a lot we had to suck it out and we were paying people to move us. I called the number before close, my husband called no one called us back. We drop it off on Saturday the 11 the of June the same day we pick it up! No good service!Arnold Z.
Nancy was excellent ??Pat G.
Convienent location and they accommodated my requested pickup time. Made the move so much easierDEBRA H.
Thanks for working with us when renting the truck and afterwards. Very friendly helpful understanding staffEMILY T.
Hard to get in and out ofROY M.
The pickup process was extremely slow, incredibly aggravating and beyond difficult. My original reservation was in Burnsville, MN but, the day prior to pickup, I was notified that the pickup site was moved 15 miles further away from me to Lakeville, MN. In addition to the extra distance, my pickup time was also delayed then from 7AM until 10AM due to the new location not being open until 10AM. (which was why I selected the original location in the first place). This forced me to change my original plans while also notifying the dozen people helping me, that our start time had been pushed back by 3 hours due to the changes by UHaul the night prior to our move. Picking up the truck took 45min, even after I had gone through the express pickup process online which seemed to do literally nothing since I had to provide the exact same info at the facility. The 2 handtrucks and furniture pads that I reserved online were not ready when I finally got through the pickup process and the facility didn't have any handtrucks at their site so they screwed me again. And finally, the truck had a gas tank that was 7/16ths full and I was expected to return the truck with as much gas or get charged a refilling fee. What company in their right mind expects you to refill a gas tank that isn't full when you take possession? I then get the pleasure of guessing when I've pumped enough gas to get the truck between 7/16ths and half a tank of gas, clearly favoring extra gas in the truck so UHaul has the advantage again. This was possibly one of the worst managed processes I have ever had the displeasure of dealing with and will literally never use UHaul again because of this whole ordeal.MICHAEL C.