I specifically rented at a U-Haul store and they changed my location to an unmarked liquor store and then it took an hour to figure out how to rent the vehicle. I was also quoted $29 and the price was changed to $69 before the mileage which because I wasn't at a store I couldn't challenge. The whole day was already stressful to begin with and started off with a complete and utter frustration nightmare which could have been avoided and simply was automated by U-Haul and they're only solution was for me to go on the app when I wanted to rent the vehicle at a store so that this wouldn't happen . Totally unprofessional corporate nonsense
Gena J
Global C Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Lakewood, CO 80215
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI didn't go inside or interact with anyone for the uhaul side. There was a sign on the building that said to go into the liquor store next door if you needed assistance. Kinda ghetto. I had no idea what this place was when I picked it because all it had was an address showing on the computer at the uhaul place where I picked it up, not a location name, so I knew it was near my house. The original drop off location I chose wasn't even on the list!
JENNIFER ADifficult to pick up truck since the app froze up. Phone call to support was successful but too much hassle.
DAVID RThe store was a bit of a shambles but the biggest issue I had was that the truck I rented had mechanical problems.
SHAD RHave your trucks gas tank filled up and dont over charge customers just because they provide debit card info and you have to see how much is in their account.
randy m