Pickup location changed to location 20 miles away day before pickup. Then new location asked to change the pickup time since their car needed repair. All of this was while family was gathering for a funeral. Once there they could not use computer to process the pickup and the phone application took another 20 minutes.
Steve F
Westbrook Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Laurel, MT 59044
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Was very hard to get ahold of someone. We’ve never been there so when we went to return the trailer we had a day early the location for drop off had a code set up to get in the gate and no one knew what the code was there was no sign or notes that said how to get in to drop it off. We called Uhaul support and they didn’t even know how to get in. Multiple calls were made by us and the support and couldn’t get ahold of anyone. So we chose to come back the next day when it was due called twice to see if we could get ahold of someone when they finally did answer we learned that there was no code required you just pull up close to the gate and it opens but you still need a code to leave. For future use it should be written down somewhere about how to get in or codes needed. It was very confusing and frustrating. And if you’re not from here to know how to do it, it becomes very stressful for everyone involved.
JUSTUS KNobody was on-site when I got there. Had to wait outside a locked gate. No one answered the phones. Put me behind schedule by 1 hour.
MARK BHelpful and friendly
MARTHA AI tried to drop off in Columbus and after making several attempts to reach someone, I had to call U-Haul. They told me the people were on vacation. Seriously? Then I had to go to Laurel to drop off the the trailer and was met with a locked gate and no one answering phones again. It took a total of three hours of my workday to drop off a little trailer...Get your shit together!
Erin M