It was the most difficult check in we have ever experienced for a rental vehicle. In fact, it took us about an hour because the software didn't acknowledge our info, we were sent a six-digit code, and the locks had only four either numbers or letters. You can be sure we will never use this facility again.Jerry S.
Trailer Rental & Towing in Lihue, HI at StoR
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Lihue, HI 96766
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Be present when posted hours stay that you are. When I dropped off the rental during normal business hours the facility was empty, forcing me to go online and go through all the steps involved in self serve drop off. Not the quick drop I expected.Geoffrey S.
No improvements necessary. Everything is perfect...flawless! Awesome service! Too bad all rental companies can't be like this!Randall M.
Friendly staff, the kind of welcoming, comfortable experience you'd expect when dealing with a local business run by a local family. Very easy and smooth process from booking online to returning the truck street side and having one of their staff reverse it into their parking lot. A bit pricey but being that it's a commodity and there's only two uhaul locations on the island, I understood what I was getting into and was okay with the price I paid. It cost $150 for an 80 mile trip (pick up to drop off) and about $40 for gas for the 15' truck. The truck ran smoothly and has a built in ramp. If I ever need to haul big bulky things, I'd use this place again. I was able to move everything in 1 trip and without anything getting wet since it rained on us while we were driving.Chardonnay L.
Good customer serviceOlegario R.
No improvements necessary. Everything is perfect! Everyone is friendly and very professional! Love this U-Haul location!!!Randall M.
App did not work.busto B.
Very accomadating and super friendlyCasey B.
Everything was fantastic...as usual!Randall M.
The service and equipment at this location exceeded my expectations.Susan Joy J.
I feel totally ripped off! The rental rate is supposedly $19.95, but in actuality, I was charged was $114.45. Bait and switch! I won't do business with you again.janet B.
the staff exceeded all my expectations, they were super helpfulZoltan H.
No improvements necessary... Excellent service!!!!Randall M.
I only went 27 miles used it for 2.5 hours and they charged me 40 something dollars for gas I was under the mileage that I put initially and also I only got the vehicle with a 1/4 tank gas returned it with a 1/4 tank and still got charged. If it wasn't for that it would have been perfect.Dane P.
Excellent service! Very professional, friendly and displays genuine concern for customer needs. I rent vehicles about 35-40 times a year on various islands. I must say this was probably the best experience & service I've received!Randall M.
Love Uhaul. I've moved several times and have always used a Uhaul for transport. The truck smelled like weed. When discussed with the cashier she acknowledged the smell but did nothing to resolve the issue. Also she didn't know what a dolley was or where to find it. Overall not the usual experience I've had from Uhaul.Benjamin W.
Aloha The Customer Service was very bad. Most annoying that I had to prove I was a resident in Kaua'i to event rent. Dove less than the estimate and it cost me more. Wish there were more options than tis U-Haul. Bad Experience Would not recommendRonald B.
Keep up the good work :)Steffen W.
Overall great experience. The vehicle that we wanted was out for repair and the other was rented, but I liked the ease of pick up and return. Thank you!Paris R.
make it full serviceJames H.
Provide more information about the truck, how to estimate fuel usage & replacement, explain about "Tow/Haul" feature that would have saved me gas, I figured it out about 20 miles of my 24. Explain about the $28 Coverage Cost, it wouldn't have made a difference because I needed the truck, but I would have felt better about it. Explain about the mysterious Key Return Mailbox (e.g.:where's the puka?) Overall it was a great experience, Alicia was very nice, and the truck was the most important party of getting the job done.howard W.
Great service by good folks!stephen O.
The staff was super accommodating and professional. They made it super easy...Ryan S.
The servicerepresentative, the uhaul truck, the location was just greatâ€¼ï¸ Mahalo Nui, The Shim'sKristen S.
Great customer service provided. She was awesome.Kehau K.