The pick up process was a disaster. The van was not gassed up but way beyond that the attendant at the location had no proper equipment or training to help anyone. It was a disaster and lacked complete confidentiality with respect to personal and financial information. On top of that it took an excessive amount of time. Unbelievable
BRIGITTE P
Markus Mini Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à London, ON N6B1W4
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisClean garbage and food and tobacco and cigarette butts out of cab next time, clean surfaces and glass so that it’s not grimy, put gas in the tank instead of leaving it on empty
Kaitlyn WOverall service and quality is excellent. Just a suggestion to keep an air freshener as it doesn’t smell good in the drivers cabin.
Joy RI felt quite unsafe with my son due to the seemingly unhoused individuals sitting out front of the store. There was a urine smell by the back of the truck. The employee had to verbally confront the vagrants (which could have caused further escalation) and added to my level of stress. My son refused to drive away after dropping me until he knew I was safe.
Todd G**Formal Complaint – Reservation Changed Without Notice and Paid Equipment Not Provided** I booked a 15' U-Haul truck with a dolly and moving blankets at **ABs Supermarket, 43 Oxford St W, London, ON N6H 1R5**. Without prior notice, consultation, or my consent, my reservation was moved to **Markus Mini Mart, 477 Dundas St, London, ON N6B 1W4**. This location was significantly less suitable, and the customer service experience there was very poor. More importantly, when I picked up the truck, **the dolly and moving blankets that I had paid for were not provided**. I only discovered this after arriving at **U-Haul Moving & Storage of Western Fair, 745 York St, London, ON N5W 2S6**. I spoke with a manager at the U-Haul location, but unfortunately the assistance provided was very limited and the issue was not properly resolved. I then returned to Markus Mini Mart to request a refund for the dolly and blankets that I had paid for but never received, and to seek appropriate compensation for the inconvenience and disruption caused by U-Haul's handling of my reservation. Again, the issue was not resolved. The employee at Markus Mini Mart also acknowledged that there were ongoing problems with their U-Haul system and indicated that they were considering ending their partnership with U-Haul. This entire experience caused unnecessary stress, additional travel, and significant inconvenience during an already time-sensitive move. I paid for specific services and equipment that were not provided, and my pickup location was changed without my agreement. **I am requesting:** 1. A full refund for the dolly and moving blankets that I paid for but did not receive. 2. Appropriate compensation for the inconvenience and additional time/travel caused by the reservation change and failure to provide the equipment. 3. An explanation as to why my confirmed pickup location was changed without prior notice or my consent. 4. Confirmation of what U-Haul will do to prevent this type of situation from happening to other customers. I would appreciate a prompt resolution and reimbursement of the amounts I paid for services and equipment that were not provided.
Eduardo M