Had Great Customer Service, friendly staff, fast and efficient. Overall Job Well Done 10/10. Thank You 😊
Anto Y
Tires R Us
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Los Angeles, CA 90044
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI had one of the worst customer service experiences I have ever encountered with U-Haul, and I would like this matter escalated to a senior manager or executive for review. I rented a one-way truck and was initially instructed to return it to the U-Haul location at 508 E. Florence. Before driving there, I called the location and was informed that they do not accept after-hours returns. I was then redirected to the U-Haul location at 8140 Vermont. When I arrived, I discovered there was no accessible key drop box. The only drop box was approximately 40 yards away behind a locked gate, making it impossible to return the key. Because I had no other option, I left the truck at the designated location and planned to return the following day to turn in the key. Upon returning, I discovered the location was closed on Sundays. I then contacted Customer Service again and was instructed to take the key to another U-Haul location. Unfortunately, the representative provided me with the incorrect address—110 Vermont. I drove approximately 12 miles only to discover the address was wrong. After calling Customer Service again, I was finally given the correct address of 11020 Vermont and had to drive another 12 miles to complete the return. In the end, I was instructed to leave the truck at one location (8140 Vermont) while returning the key to an entirely different location (11020 Vermont). As a direct result of inaccurate information, poor communication, and repeated errors by U-Haul representatives, I drove an unnecessary 24 additional miles, wasted a significant amount of time, and experienced considerable frustration. To make matters worse, one Customer Service representative refused to assist me and transferred me back into the general call queue instead of resolving my issue. The $50 credit I received does not adequately compensate me for the inconvenience, additional mileage, time, fuel costs, and poor customer service I experienced. I am requesting that this matter be reviewed by a senior manager or executive with the authority to provide an appropriate resolution. I have been more than patient throughout this process, but the level of misinformation and lack of accountability I encountered is unacceptable. I look forward to hearing from someone who can address my concerns fairly and resolve this matter appropriately.
Martha SVery nice people!
YVETTE MVery nice guy
KELLY KProvide clean equipment and don't offer incentives without properly contacting and informing all of those involved. And stop inflating gas price and removing gas xap to burn gas to make a profit.
RASHANDA H