Have the vehicle that I had reserved there was no gas in it the one that they had for me had a dead battery we jump started a 26 ft truck and I reserved a 15 ft truck and it was inconvenient I had to wait for an extra half an hour for the guys there to figure out what they were going to get me to drive and then they charged me $40 more for the truck when I didn't even reserve that truck worst experience I've ever had renting a U-Haul truck it was completely and utterly unprofessional
Robert H
AFS
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Louisville, KY 40216
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Melanie BEvery aspect of our pickup experience was miserable. First, the convenient site for enclosed trailer pickup was changed to a shady CBD/vape shop 12 miles away (Chamberlain Ln., Louisville). When we got there (at our designated time), there was no trailer and the individual at the shop claimed there was no reservation. A call from the U-Haul office apologized and confirmed that the guy at the shop rented our reserved trailer to someone else. We were then sent 30 miles further (Shelbyville, KY) to pickup another trailer at another shady CBD/vape/sex boutique shop. This one had a trailer with a long hydraulic tongue incompatible with our car. The shop employees there at least tried to help us but we were forced to cancel the trailer and rent a U-Haul van (at almost twice the cost) 20 miles away at yet another CBD/vape shop (Terry Rd., Pleasure Ridge Park, KY). The pickup at Terry Rd. was thankfully quick and easy. U-Haul should have offered to make up for their mistakes by covering the difference between the trailer and van rates, as well as compensate for the unexpected cost of gas (2 tanks) for the 600 mile trip. No such offer was made, which left us very unsatisfied and angry with U-Haul. We had OK experiences in the past (including installing a U-Haul trailer hitch to our car years ago), but we will never put ourselves through this again.
ROBERT LNo complimentary mileage, no one way trips,truck ran poorly and was so loud you couldn’t hear the person riding with you,possibly the catalytic converter missing.also made a reservation at another location first and sat there 30 minutes because the only person that does the rentals wasn’t working at the time of my rental so I had to cancel so i had to go elsewhere and the people helping me move had to wait an hour at my house without me because I was behind in schedule.
Jessica MI will never use this service again maintenance a cleanliness is horrible!
Dominique P