Just have a question here about my rental, when I originally rented it, I had chosen a location that was closest to my destination. I even confirmed this on the phone with a representative. I was then contacted a few days later stating that no location near where I needed to be had an auto transport, I was then told that not even a tow dolly was anywhere close either. This added time to my trip, I was also told at the pickup location that my account was suspended and I had to call u haul again for a 3rd time now. When I called and spoke to the representative I was told that I had no issues with my account and my balance was 0. Another issue I had was when I originally rented I choose no insurance but somehow it was added on to the rental, I would like some of this rectified. Also it wanted to mention the tow straps both loosened twice on the trip and I had to constantly check the straps.
Robert D
Regional Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Madison Heights, VA 24572
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Very helpful and friendly!
JAMES LThe uhaul system was down at time of pickup which delayed me and wasted my time for hours - THe location was not able to process the order and that created a negative exp. The truck was good, just the system issue caused bad exp.
Darren SOutstanding
JEFFERSON HSmooth transaction the people at regional auto sales were very polite and helpful was super easy to get trailer and return it
BRANDON W