Make sales agents more responsive to customers. I picked up a truck to move household goods. I didn't open the back until I got to the pickup point. The cab had been poorly cleaned out. Not even swept or vacuumed. The previous renter had used the enclosed truck to haul topsoil or dirt and never swept it out. Sign said clean it out or you will be charged $25. When I returned truck I asked for a $25 credit for cleaning. No response. He admitted that truck box had not been checked before I picked up. I had to pay full price for bad service and being ignored.
THOMAS H
Pepp Motors
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marquette, MI 49855
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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The truck was situated in an area that had road plow drifts blocking the only way out . To get the truck out I had to do a three point turn (hoping not to hit other Uhaul trucks or get stuck in the plow drifts) and this was just to get the truck facing a possible exit path. The exit had a road plow drift that had to be driven thru and hope that you did not hit a 26' truck on the other side. The interior of the truck box had debris on the floor, which fortunately did not effect what I needed to move.
DAVID SAbsolutely horrible experience here. I was charged an extra day even though I delivered the truck on time. I was charged the extra day because they said I did not download their app and check in using the app. The employee stated "that's your problem" when I called to dispute it. Avoid this place at all costs.
LUCAS VTruck was buried in the snow, no effort was made to prepare it or help get it unstuck when trying to leave. Windshield covered in inches of ice & snow.
MARK DThe nice woman at the front desk was very friendly.
MICHAEL K