This is a bar it was dark inside and everyone was drunk. A fight broke out in front of us while the bartender tried to figure out who has to come and get the truck!
Faustino L
Coco Cafe
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Miami, FL 33125
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Comment U-Haul Fonctionnement des avisTerrible Experience at This U-Haul Location! I rented a trailer from this location, and the experience was absolutely horrible. When I arrived, there was no office or clear U-Haul signage anywhere. I had to walk into a bar just to find someone who could help me. There were several extremely drunk people inside, and the atmosphere was very unpleasant. Nobody was available to assist me, and the entire place seemed completely disorganized. The worst part was when I returned to drop off the trailer. I found the exact same mess: drunk people everywhere, cars parked all over the property, and almost no room to enter, maneuver, or park the trailer. The parking situation was a complete nightmare, making it extremely difficult to return the trailer safely. Once again, there was nobody available to help or provide instructions. It is unbelievable that U-Haul allows customers to pick up and return trailers at a location that doesn’t even have enough space to accommodate them. The lack of organization, customer service, and proper facilities is completely unacceptable. U-Haul seriously needs to investigate this location. It was a terrible experience, and I would NEVER recommend this place to anyone!
David HParking lot was full with other vehicles, could not pull out or in properly. I drove 65 miles, and was charged for 105 miles. Truck was received with 15 miles to empty, empty tank.
Lazaro AFor all intents and purposes. I would like my review to remain anonymous because this location of pick up scares me. This establishment is not one I would consider at the level of U-Haul. This place was a bar lounge. There was no front office to attend us in picking up our rental. There was not a U-Haul sign anywhere. My mom and I had to go into this gross bar riddled with drunk people and couldn’t find anyone to help us. It wasn’t until we were leaving this guy comes stumbling out with his iPhone to help us with our reservation. First of all he couldn’t find my reservation which was his mistake because I had made it the day prior. I have the email from U-Haul with my reservation link. Second of all I showed him SEVERAL times the location drop off. He still got the drop off location wrong so I didn’t realize until we finished an entire day of moving he had placed the wrong drop off location. Overall. This was not a pleasant experience. He gave me the truck with 15 miles on it and told ME to fill it up. I sincerely believe U-Haul needs to investigate this place that supposedly has your trucks and trailers. It is not a good look for the business of U-Haul
NATALIE CFirst of all it is a BAR, the person who attends makes you wait about 30 minutes, apart from that they gave me a van that was not, and above all they added insurance without requesting it, in the end they give you the van and they do not give you any document.
Jose M