The truck i rented was new (only 7k miles on the odometer) and clean, thank you. Although, i do have a comment that i hope U-Haul takes seriously, and i thank u-Haul for the opportunity to comment on. My journey took me from Miami, FL, USA to Vaughan/Ontario, Canada. Since my journey was in fall months, it gets dark outside during this time around 7pm Eastern Standard Time (the time zone i was driving in). In-and-around 9pm to 11:30pm at night, i was driving in Virginia and stopped in southern Pennsylvania (at the Turnpike) for a hotel nights sleep. Travelling in Virginia and Pennsylvania on the I-95 is basically travelling in the forest, extreme black darkness, literally no street lights. To add to the dangerous travel, it down poured rained form much of the final 2 hours and add fog into the circumstance travelling in the mountains. Drivers pulled over, driving with hazard lights on, driving at 25 miles per hour, that bad. Here is my complaint/concern. I am going to assume that the this NEW U-Haul that i was driving was equipped with Halogen lighting for headlights. The lighting was yellowish, not bright at all, guessing i could see about 10 ft ahead and with high beams, not any better. THIS WAS EXTREMELY DISSAPPOINTING. THE STRESS I HAD TO ENDURE THOSE LAST HOURS, no where to really pull off and get shelter. I basically had to keep up to the transport trucks ahead of me and follow their taillights as well as look at the direction their tail lights would go (left or right) to determine how the highway/road ahead turned. This tells me, as a consumer, that U-Haul doesn't care about the safety of their customers, or the civilians that could have been effected if we were in a accent. Or a severe oversight in the person responsible for overseeing the purchase of new vehicles for the U-Haul fleet. The cost to have LED or HID/Xenon lights added is an extremely minimal cost over the amortization cost of the vehicle to add these. U-Haul, you can do much better! I understand replacing these headlight bulbs over your entire (aging) fleet may be too much of an expensive, but ALL new vehicles should have LED or HID/Xenon bulbs for your customers safety. Would love to hear back from hierarchy on this. thank you.
stefan k
Yo Soy Mini Market
(U-Haul Neighborhood Dealer)
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Comment U-Haul Fonctionnement des avisbetter signage for the name to find the location more quickly
Deivys BVery friendly and when the app didn't work he was very quick with entering the info and getting me out the door quickly - return was just as pleasant.
EDWARD TOn Saturday morning the date I’ve returned the U-Haul van I was at 1355 SW 1st Street waiting at the front door before 9:00 am. The U-Haul employee did not show up until 9:25am like everything was fine, he opened the front door and did not even apologize for being late which I found it to be very unprofessional and he was in a hurry because there were other people waiting outside the door as well and because he didn’t want to waste time after he checked the van and everything was good he suggested I can go and that he will do the rest later. I said I’m already here finish we me 100% before I go and thanks God another employee came in and she was able to assist me, the lady was super nice and professional and made sure we left the store with everything completed!
ricardo cNo parking. Have to park in street and pay with pay by phone. In the back where trucks are there’s no parking either to even go rent a truck or leave your car while you use truck if you have to.
dahlia s