You need to fix your breakdown policy. It's crazy that you have customers taking different pictures or anything before going forward with sending someone to fix the truck especially when the weather is 5 degrees outside. If my wife rented a truck and it broke down I would be pissed if she had to jump hoops to get someone out to fix it. I told the person on the I wasn't taking any pictures it's 5 degrees outside and said if I was woman what would happen and they said we would explain to her how to open hood and what we need. I'm sorry that because of cell phones you folks think they are part of renting your trucks. I told you the truck is broke down and the address it's at and my name and truck # is all you should need to get me service. People are already aggravated having to move and rent the truck we don't need more aggravation if the truck breaks down. This type of customer care didn't exist before cell phones and shouldn't apply today. Could you imagine if it was an Executive from U-hauls wife or daughter that broke down and had to go thru what I did and get pissed just to get someone outto fix the vehicle they had rented. I bet their wife would have a fit. But they make enough money to pay someone than have to use their own equipment.
EDWARD G
Bagley Gulf
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Middleburg Heights, OH 44130
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Awesome experience, friendly staff, nicest truck I’ve ever rented!
JASON J1. Associate couldnt get into the system to get me checked in. Had to wait for someone to arrive that could help. Eventually associate figured out how to access the system. 2. I should have gotten credit back for unused gasoline that was charged up front. When I asked associate why my final bill wasnt less, I was told it would all balance out on credit card. WELL, it didnt. Associate just didnt know what she was doing and it was easier to say credit card would adjust.
LORI SVan smelled of stale cigarettes. No parking was available at location, was told I had to park next door at fiveguys. If my booking is ever changed to this location again I will just take my business elsewhere.
Chris KScheduled to rent a U-Haul truck from another location but when I arrived at that pickup location, the business was closed. Called U-Haul support and they were very helpful and transferred my reservation to another nearby pickup location.
Andrew S