I had a charge of 3 gallons of fuel on my check-in after I left the facility. The truck was returned with more fuel than when I picked it up in South Carolina. We all know a truck with a 60 gallon tank 3 gallons of fuel will not move the needle on the fuel gauge. This small amount was just added to increase the profit at the return center. I don't have a negative view of u-haul but that of the representative at the Country Store location.
ADAM K
Sunbury Country Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Midway, GA 31320
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Was told its a 24 hour drop box after looking for 30 mins for a drop box for the keys and 20 miles out of the way at 1 am in the middle of the country to find out it is not 24hr
Charles KGot good customer service
Ronald MYour system worked well for my need
Gerald WWe arrived at the location to pick up the 5x8 trailer and realized it was too small for our needs. We didn't take it and alerted the attendant and drove to another location to collect a 6x12 trailer. This was on May 8th. As of yesterday, May 22, it is still a problem. They just refunded a portion of the rental. Why? Getting anyone to answer at the location is ridiculous and getting anyone to answer and stay on the line at U-haul customer service is even worse. Terrible experience.
John J