Had a reservation for a 15” truck at 11. Called me at 10:50 saying the truck I had booked is over 3 hours late so they are going to reroute me and find me a different one. Ended up getting a truck 45min later. Went by the location I was supposed to originally pick up my truck and there were 2 15” sitting in the parking lot. Also ordered a mattress bag and made up pay for it again. Guy we talked to on the phone had such a thick accent we couldn’t understand him either which made the process difficult.
Ethan D
Second Ave Convenience
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Moncton, NB E1C7Y2
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNot the fault of the depot partner. My booking showed pickup at 1106 Mountain Road and when I got there the 1st rep could not find my rental truck. Store manager then determined that the truck was not there and at 126 2nd Avenue. I had to go there, despite the location in my app shoing me to pick up at 1106 mountain road. When I got there, it was a convenience store with one truck. The only person working at this store had been there only a week and had no idea how to rent a UHaul truck. He called the store owner and I had to wait for him to come in to get my rental. UHaul has actual locations all over our city so I don't know why they are using the small, contract "dealers". I was delayed about an hour while my movers were waiting. Customer service dealt with it promptly and with no questions asked, providing a $50 re-imbursement for the rental. Customer service was great, but you have to do better coordinating pickup and drop off. I have rented before and will rent again. This was my worst experience and I know that can happen - its not the end of the world. I just hope you will take this feedback into consideration when planning improvements to the service and customer experience.
Kent DEverything went very smooth and it was a very good price, no complaints
Marie-Helene WEverything was great. Only issue was being charged 97$ when receip said i paid 91.$
William BLower prices.. I rented the smallest truck u- haul had that said 19.95 a day hmmm..rented it for 5 hrs, went 53 kilometers total price 83.00 for the truck and 44. for fuel. So advertised at 19.95 a day paid 127.00 for 5 hrs..
MICHAEL R