The equipment was defective, people at locations were great. U-Haul staff on many phone calls were not much or any help. Hope I never have to use U-Haul again.
Randy S.
Piratetown EZ Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mount Sterling, KY 40353
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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We returned the truck with the correct amount of fuel that we were supposed to. But the next day we noticed a $61 charge for fuel. So apparently this facility lied about what was in the truck and said they had to put 6 gallons of fuel in it. But we had proof that we did put fuel in the truck and knew it didn't need it. So I would recommend doing a daytime drop off when someone is there, not after hours.
Chad O.My original reservation was for Lexington. Arrived to pick up truck and learned my truck was in Morehead. No notification no email no nothing. Highly disappointed at that situation. A regional manager named Richard at a Morehead location helped me locate the truck in Winchester. I was highly disappointed that I had to drive the extra miles to even get the truck. I was thankful that Richard was able to find a truck. The movers I hired for the morning to help load the truck in Lexington did not show up. Nor did they return my phone calls from messages left twice throughout the week to attempt to confirm their availability and make sure they have the proper location to go to. I was extremely disappointed about the whole process. My 10 o'clock pick up turned into 1230, and we were unable to start the move until approximately 1 o'clock. Made for an extremely long day for my poor brother who is handicapped, as he and his wife are the couple that we were trying to move to Ohio.
Rebecca W.First, I picked a location near me, then got a confirmation then two days later my reservation was changed to a location 16 miles further, there and back was 32 extra miles I had to pay for. Not happy about that. The drink holder in the truck was pulled out and gone so no where to put my coffee/water bottle while driving except in-between my legs, which also where my phone usually goes because I have to use MapQuest for directions. I also chose to check in upon arrival, but I had to do a self check in which took 30+ minutes. I chose to check in with a human because I have rented from U-Haul before and know humans are quicker!! Luckily towards the end of my check in a U-Haul brep finally did arrive there to assist me.
Tom P.I got charged extra for dropping the truck off on time but the website wasn't working to check the truck back in
Janey D.