Always timely, professional, and courteous. These folks get customer service!1 We have rented here numerous times for local moves and they have always accommodated our needs. Will refer to family and friends!
Bruce H
Midgard Naples 2
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Naples, FL 34110
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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We scheduled a mobile pick up for 7am on a Saturday because we needed it early as possible. I follow the steps and try entering the code at the gate and it won’t work, says code is not recognized. I try a few times and nothing, we end up on the phone with support because the business is not open yet. The man on the phone says the code is correct and should work, but it is not. The app also says I picked up the truck which I had not at that point and that was very frustrating. Another man is trying to get through but the code won’t work for him either. He gets out of his car and goes to a side door in the gate and walks to his garage. He leaves it open for us, so we walk all the way to the back where we were supposed to pick up the truck. We get the truck no problem and drive through the exit gate. It is probably 7:45AM at this point. My boyfriend lets me out to go to my car to follow him, at this time another guy is at the entrance gate and the code works now. The only other person there was an older lady in a red jacket who I assumed worked there because as I was walking to my car she yells at me “Ma’am do not follow him through that gate!” I looked around and couldn’t see her because there was a truck in between our cars. I shake my head and get in my car which she yells again “Do not follow him through that gate!” and I’m genuinely just baffled at what is happening at this point. I just got out of a U-Haul truck that is now leaving the parking lot, why would I be following this random guy through the gate. I turn my car on to leave and I can hear her over my car and radio “Do not go through that gate!” I literally had to look around to see where she was because why the hell are we yelling, I’m also not going through the gate hello?? I literally got out of the truck that is now leaving clearly, I’m following him what would be the reason to follow this guy? The mobile check in was disappointing we wasted a lot of time just sitting around, and then to top it off get yelled at by this lady at now 8 in the morning? Not my best experience.
JESSICA DI have been to this location before and it’s always a quick and easy pick up or return of trailers. Super clean and organized!!
ROBERT FEasy, fast check-in to pick up my rental truck. Smooth transaction throughout, highly recommend.
GERALD GNothing, the staff was helpful and super friendly. They were able to get me going on my way very quickly. And the equipment was spotless, back of truck was super clean. Thank you so much!
KIMBERLY T