I don't want to talk to someone on a screen, and then have to figure out where to get the key, where to find the truck, and upon not finding the truck have to figure out how to get out of the now locked gate. The remote employee idea may be good for you, but it sucks when it comes to customer experience. I also did not like to have to download an app on my phone, which violates my privacy. And then upon a return, the woman on the screen could not help me, could not tell me what to find on the app to get checked back in and was basically clueless about what I needed to do to finish up. Fortunately, there was a live person there, doing something else, who was able to get me squared away. Having to talk to someone on a screen is ridiculous and makes the whole process more time-consuming. I will look elsewhere next time.
FRANKLIN F
Midgard Naples Boat & Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Naples, FL 34114
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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Insufficient parking. I had to back the truck up to a steep drop off. Getting the necessary pictures for the return process was dangerous.
Anthony LFront tire was low needed filling.
MICHAEL AI reserved a trailer and a moving dolly, no dolly!! Oh we can’t guarantee a dolly is available just because you reserved it????? WTF, is a reservation?
AIMAN AVirtual assistant was a waste of time.
Terri F