I do not recommend this location to anyone. First, I rented this car at a different location. A few minutes before I was supposed to pick it up, they called me and offered me $50 to pick it up at this location instead. When I arrived, the employee told me I had to call someone else to handle the situation. Second, I was charged much more than I was supposed to be charged. I felt completely ripped off and was very disappointed with the way the charges were handled. When I returned the car, the employee told me to send a picture of the gas level because he did not help me himself. He was there doing something else and did not give me the attention or assistance I needed. Very poor customer service and very unprofessional. I will never use this location again.
Nicole P
Master Auto Services Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à New Bedford, MA 02740
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Comment U-Haul Fonctionnement des avisNothing. The owner of the business was very nice. Pleasant to deal with and I will definitely recommend his location or reuse for any further truck rental needs.
jastin wThe location operator messed up and sent out too many trucks apparently, then he forced me to change my location drop off back to his spot so that he still had a truck or else I wouldn’t be able to take the one I booked. He then cancelled my booking so he could book it himself on his device (I lost the 50free miles uhaul already comped me, but he said I’d save money in the end) then finally after 1.5hours of waiting, him rebooking, and finalizing everything, I didn’t have access to view my booking or manage it anymore since he did it all on his end. The truck drove well. I had to call him to meet me come drop off time. Very nice man just operations at this location are sketchy and not fluid. He did give me 25% off to his auto shop which if it’s ran anything like the uhaul portion, I will be discarding.
tyler h