The day started with a reservation I was to pick up. The dealer was n it there with the door locked and would not answer the phone. I then was moved to a different location, once I I got there the equipment was broken and was sent to another location. Meanwhile this is over 100 kms of driving from my home. Once I got to the last location they didn't seem to know I was coming and were confused about the equipment I needed. It then took over 45 minutes to get my paperwork done after I already had a reservation. I then had to cancel it all together and order it my self at their location via the app. I then had to connect and do the chains and wiring myself before leaving. On drop off I also unhooked the equipment by my self and no one even came out to help or physically see that I dropped it off. Today was the worst experience I have ever had. No to mention all this time made me miss the appointment I had set to deliver the car and will need to find means again on Monday. Very very poor situation all around.
MARKO K
Newcastle Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Newcastle, ON L1B1H5
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SHERI PHelpful and efficient customer service. Truck was clean and ran well. Thanks!
SHAUNA LThe truck was clean.on the outside but very dirty inside. A good vacuum job would of been appreciated before I picked up the vehicle.
SUSAN CEverything went smoothly and very professional.
PAUL G