I did not select this location but the UHaul app directed me to this location for my mobile pickup. Upon arrival to the location and trying to take a picture of my drivers license, the UHaul app stated that "no equipment has been assigned to your reservation". When I called the help desk, the lady advised I go into the building and try to talk to someone. This location for whatever reason was also a hear salon. So, when I entered a lady was giving a hair cut while I was asking questions about why there was a problem with my reservation. She had to give me her personal cell phone and talk to some other lady while she finished doing the hair of someone else. I was on hold back and forth with a Rina via the cellphone of the first woman who continued doing hair stuff for the other customer. Rina worked the process to get my reservation going from her end but I had to wait and be on hold for several links to be sent via text message/ email. Twice Rina told me there was no rush with this process because she was just sitting there waiting on her food. It sounded like she was ordering shit in the background and put me on hold multiple times to handle something else other than my reservation. Finally, I was able to get the keys to the truck but they did not know which of three deferent lock boxes the keys were in. So on speaker phone I was messing with each lock with different combos one I could never open but finally found a key. Rina again remained apathetic throughout the entire process as she apparently had food coming for her. I eventually got everything taken care of but the entire process probably took over an hour for a mobile pickup of one 10' truck- no trailer or special equipment.
CHRISTOPHER H
A maysin Hair & Body Care
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à North Augusta, SC 29841
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisWhen we arrived for pickup, the business wasn’t open even though we were there during business hours. I had to call the business owner and ahe checked me in over the phone. She did not ask me where I wanted to drop off the trailer so we assumed we could drop it off at our destination. When we arrived at our destination, we were told we would be charged a fee of $150 for not returning it to the correct location. We had to bring the trailer all the way back to where we picked it up.
Mary RMake sure that the gas is truly on Full, not just a little above Full, so we call it Full. 'Cause when I return it like that, you all want to charge me. Not righteous. Also, I called to get an extension to Sunday, the place is closed. The place also closed on Monday. I return truck Tuesday, when the business is open. I know they have a drop box. No one is working. Going to this nearest drop off location is the 8 miles I am over. Lastly, I left my cane in the Uhaul. Noone called me and asked if it were mine. Just a little tenderness goes a long way.
PORTIA GThe lady at A maysin Hair & Body Care was amazing. U-Haul customer service? Not so much. I was originally supposed to pick up my truck from Nick's Self Storage via mobile pick up. For some reason, the app said I needed to go inside to an employee to get my keys. Great in theory, except the business was closed. I then had to call U-Haul and try to hear what the rep was saying over the phone while standing next to a busy road. I was eventually sent to the A maysin Hair & Body Care location, and I"m thankful for the girl there for taking care of the situation, because I was a ball of nerves at that point. Combined with the fact that I was trying to pay with Affirm (this doesn't work, folks), and it was a bad overall experience. I'll never use Affirm again, and I hope to never have to use U-Haul ever again.
DARRELL HThe woman running the Uhauls overcharged me and had no idea how to navigate the forms or connect any of the trailers or equipment. She also was doing peoples hair while trying to rent out my U-Haul to me. The U-Haul was infested with nasty crawling bugs, and also had old, sticky, and dirty items still sitting in it from the previous user. On top of this, the location I called originally in Evans, GA on Washington Rd quoted me a one way contract and deliberately lied by saying that I could get money refunded to me if I turned in my U-Haul early and used less miles than I provisioned. At the end of the day, this is entirely your fault as the company. Absolutely one of the worst business experiences I’ve had ever, and I will never use U-Haul again because you are FULLY aware of how deceptively and poorly these locations are operated and don’t do anything about it. This has been going on for years whilst terrible reviews and experiences just pile up. You should be ashamed of yourselves for running one of the shadiest and most unprofessional businesses I have ever had the displeasure of using in my entire life.
Andrew B