The gentleman was confused and had trouble with the sign up. Then he added a charge to the bill (an extra insurance) without asking us if we wanted it.
Bill K
John Murray Mobil Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Nyack, NY 10960
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Pls. Advice one of your employee in John Murray to the customer because the way he spoke is very rude.
Liberta PMight be the last time I use uHaul, and definitely will try some other service the next time I need to move. I was tricked during the registration process and got an in town when I specified one way. When I called to fix that, I was transferred to the owner of the site who told me: It was HIS truck and I needed to drive the 100+ miles back to drop off HIS equipment. I asked what it would cost to do a local drop off (never had an issue the 4+ times I’ve done this) and was told another $460 charge would apply. Apparently, as it was HIS truck if I did a “wrong” drop off, they would have to get someone to drive all the way up to where it was and drive it all the way back. I asked to get that quote in writing and he got flustered, saying he’s already done so much for me and it’s against his policy to share quotes in writing. Sketchy.. So I made the drive back (200+ miles round trip) only to find THEY HAD THE EXACT TRUCK ON THE LOT I WAS RETURNING. I feel scammed… What was the point of having me drive all that way if you had a replacement truck already? Last thing - the attendant was completely incompetent.. Did not know how to get me the keys when I first arrived, forgot to do the pre check before sending me off, and did nothing to verify the check in when I returned. I had to take my own photos as evidence of miles + condition of the truck.
Maximilian HI would like to report that the right rear view mirror needs to be adjusted to the proper height. It was difficult to have a clear view of the right side of the vehicle. I wouldn’t want another driver to experience this.
Oliver SVery convenient. Very easy. Tim is the Best ! Thank you
Anthony P