Made reservation and got to the location and it was closed. Waited around for almost an hour, and someone finally showed up and told us the owner was at a bar drinking. We finally got the trailer and had to hook it up to our truck by our self in the pouring rain. This is the worst customer service for an establishment that has been with you since 1984. I will not recommend or rent from this place againCARROLL SUE B.
Trailer Rental & Towing in Oak Hill, WV at Geralds Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Oak Hill, WV 25901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4 Average Customer Rating
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I did not receive the dolly. was charged 12.00 dollars. can I get this reimbursed?ERMA H.
It was just very backwater, the store was functional but not in the best state, equipment was spaced out across multiple locations, store opened late leaving me standing in the rain.John B.
Friendly and helpful.Gary C.
Great customer service, very friendly staff, location is a little hard to find but easy to get in and out of. Would definitely rent from this location again.TERENCE L.
All appeared fine at pick-up, even though large, cluttered, dirty warehouse type space with little desk in the middle of the floor where we found a man sitting, who asked our name and printed out the contract. The two men were friendly and the cost was as quoted. The driver's side of the floorboard was dirty, obvious truck had not been cleaned but no obvious damage to outside when we looked it over. Nobody walked us to the truck or did a walk around inspection with us as we have always experienced over the years in our rental of U-Haul equipment. We were given the keys and told where to find the truck. Not a very professionally ran business!!!Sandra W.
They were greatPamela T.
Gerry Hildebrand was very kind. Invited us for cookies and coffee. Was a pleasure meeting him .Michael A.
Considering the town and it's average household income, you have to respect it and them for what and who they are. They provided good service and that's all I needed.JEFFREYALFRED C.
The owner needed more training. Couldnt answer some of mt questions. Other than that very pleased.nancy J.
Everything was great.John M.
Very good customer service. Extremely helpfulBrian K.
Great people, great service. These folks went over and above to help us. We highly recommend using this business. AAA+JAMES E.
The number of miles driven is different from what the odometer suggested. Perhaps it was a difference due to a trip odometer. I am requesting an adjustment down from 40 miles driven to 25 miles driven.Michael J.
Rate quoted by phone did nOT match the rate charged when we picked up eqpt. Higher rate! When questioned, answer was vague.Denise S.
Easiest turn in I've ever had. People are friendly and very helpful. Great jobEldon F.
Windshield wipers were horrible. Got stuck in the rain because I couldn't see.CHRISTOPHER L.
I would recommend that each truck have a thorough maintenance check between uses. The check engine light was on when I picked the truck up and soon as I arrived at my location to unload the truck broke down with a cracked head gasket.Mary A.
Have more people like Gerald. He is the best!Mike M.
Jerry was very helpfulPETER A.
The only thing is they need to mark damages on a vehicle so that when the customer turns it in they do not get charged for it. Truck had damage ons sides and wasnt marked on truck or noted on paper work. But a call into them when we dropped truck off took care of problem but it could have been avoided if they had just marked the truck. Thank youRebeccs D.
Jerry Hildebrand was extremely professional yet personable. The service was wonderful and once my husband had signed for and paid the fee, Mr. Hildebrand came out to meet me and joked saying, â€œWe don't have a truckâ€. He wished us a safe trip and hoped we would be happy with our move.Delmas W.
Improve your communications between facility & main office the main office sent me an e-mail telling me to pick up the truck at an alternate location while the owner of the Oak Hill facility went to pick up the truck for meAntonia R.
We got the equipment we wanted and all went well for us.Robert Z.