Sadly , this time I had not a good experience renting a truck with you! I got sent to a location that was supposed to be 24/7 pick up , but it was not .. I spend like more than 30 min trying to connect with someone on the costumer service to help me up .. I have to say whoever helped me on the phone what good . It was just the experience.. I got the location y paid for and Uber since I saw it was a small grocery store I don't want to park my card there. It was raining . I was waiting for more than 30 min o the phone .. I finally got someone to help me . She was trying to find another truck to pick up with a lock box . I have to spend more money in another Uber to go to the location .. I did get wet cuz location was open and on the back of some store. I basically have to pick it my truck at 7 am and I ended to get a truck at almost 8:30 am .. so I spend more money , time that I should have be , plus it was raining on me during the whole process! :(
Alexander C
Dispatch Shipping & Courier
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Oakland Park, FL 33334
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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It was a very convenient location for me - the staff were VERY helpful and efficient and professional. The only reason I didn’t rate it higher is b/c of the limited parking area for the trucks. But this location is located in a small strip mall and is primarily a “mailbox/ shipping” store - so that fact that even rent U-Haul trucks is amazing ! 👍🏻👍🏻
Chris HThe location was fine. The young lady who took care of the rental was polite and professional. I was not happy because Uhaul had changed my reservation to a different location without notifying me. I was dropped off at this location so traveling to another location would have involved paid transportation as Uhaul has no method of transporting the customer to the new location when they change locations without notifying the customer. The young lady was able to change the reservation back to the location I booked, however, to do so she had to do so in a larger truck at an increased price. This seems to be a bait and switch scam on the part of Uhaul. I don’t hold her responsible as she was trying to assist me and was not herself able to complete the rental without adding the additional fee. This is the fault of Uhaul for not notifying me of the change of location and not having some method of honoring the rate quoted when you make a reservation for a vehicle that you subsequently do not have available. Kudos to the young lady for handling the situation in a calm and professional manner.
Rafe JThe location is excellent; however, the signage is difficult to see from Oakland Park Boulevard. I relied on Google Maps to find the store. I think better visibility of the U-Haul brand would help rentals at this location. Possibly, park a larger truck along the south end of the parking area to increase visibility. The staff was friendly and accommodating. Very professional too.
James CIm a loyal customer n this was the Worse truck EVER!!!! Loud metal rattling under the body.. seat belt n tire light on.. loud noise from windows.. HORRIBLE HORRIBLE HORRIBLE
dawn p