Location did not have pads or small dolly as requested. Trying to return key was a nightmare here. Had to call number and request 0 for operator and no one answered. Had to call Uhaul to get instructions finally a resident from room 118 placed key on reception desk, which was relay to Uhaul. This location should not be part of the Uhaul brand.
ROB P
Knights Inn
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Orillia, ON L3V5H3
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisAt pickup the agent was not at reception and I had to call and wait for him to get key. App did not save the pictures I took. I was unable to complete the full pickup process on the app. U-Haul assistance was busy and I had to wait too long for call back. At return, app did not work at all. Agent was not at reception and said to leave keys on the counter. All very unprofessional.
Andrew SThe uhaul app is terrible to the point of being unusable, difficulty with the app added more than an hour to the trip due to issues at pick up and drop off. Everything from gps not detecting the location to the document scanner freezing to needing to upload the same information 4 or 5 times because it just ignored the previous upload
David LNo clerk at desk when I arrived or dropped off. When they showed they couldn't log into their own Uhaul account to process my order - severer phone calls later they were able to log in. I had already done the "check in" the day before to "save time" only to have to do it again when I got there because they could not find it. The tuck was "fine" minus the passenger side door handle not being attached and only being able to be open from the inside and garbage being left in it from the previous user. Very mediocre experience.
Adam DWe arrived at the site at 8:15 AM, but the hotal was closed. The owner only arrived at 8:30 AM after we called him. Upon arrival, we were assigned a 9' vehicle that was completely buried in snow. After spending 30 minutes warming up the engine, digging the car out, and clearing the snow, we discovered that the fuel cap was missing. This was a critical issue for us, because we need the vehicle for a road test. When we informed the owner, he handed us keys to another vehicle to go and search for a replacement cap. The second vehicle model was without a cup, but it was impossible to move from the snow. When we asked the owner for assistance, he stated that it was "not his job" to help. Since we could not find an alternative rental at such short notice, we were forced to take a 15' vehicle. We faced the exact same situation: the car was buried in snow and required a long time to clean. Furthermore, the vehicle was in poor mechanical condition; for example, the driver's door could barely be closed and it took us a while to manage to open the hood. Overall, this was an extremely unpleasant experience.
RAVIT D