Very professional and polite. Thanks
ANDREA P
Empire Tire
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Orland Park, IL 60467
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Had a bad U-Haul experience on previous rental with a tire blow out which I suspected was due to low tire pressure. I checked all the tire pressures before I headed out on the road and found the passenger side rear tire only had 25 psi. I had to add air to all 4 tires, this is kind of disappointing renting from a specialty tire shop store. Also upon renting the trailer found one of the rear chain hooks was bent on one end, but didn’t think anything of it. When I arrived at my destination the chain was no longer on the trailer and fell off. This is also disturbing as I do not know where it fell off and could potentially be a hazard on the road. Whoever inspects and maintains these trailers needs to do a better job.
Daniel JBrian was friendly and efficient. Both pick-up and drop-off went smoothly.
Brent RFix your app. Please fix your app. Or don't make after-hour truck pick-ups at all. What was supposed to be a 20 minute AT MOST pick-up took us an hour. We should have our drivers licenses on FILE. Or made at the time of reservation. I should NOT have to deal with your terrible app taking pictures n 5° weather and windchill in the pitch black night. Whoever called me made the steps sound really easy- they did not inform me I would have to do this on-site, which is another waste of time. Back of license scanner does not work. step 1 is to locate the truck. Step 2 is to get the key information. 1.) Our map to locate the truck was bad. It was located far from our spot. I backed out of the map, and it said my reservation was complete. My rental was active. I could not go back to see the truck number at all because of this. 2.) My rental was ACTIVE. Because I backed out of the map and tried to find the truck number again. I could not locate the truck. I was not given a key location or code. I had to call an off-site staff member and wait, again, in 5° freezing weather to give them all of my contact information again to get this code. Overall terrible experience. All staff members off-site were incredibly friendly. If it was empire tire employees who gave me the instructions, they were friendly as well. This review does not reflect empire tires at all. It is all Uhaul, and their app that needs to be fixed. FAQ for license uploading information needs DIRELY to be updated. Offline chat and calling was fine, but I shouldn't have to depend on it 4 different times to get my questions answered. this process does not account for picking up in winter or at night.
Natalee KI’ve rented truck many times from the Empire Tire U haul location. Always easy in and out. Pleasant to deal with.
Kenneth T