GPS said I was not at the location and could not, therefore, pick up the truck. Fortunately, even though it was after hours, someone was at the office and they were able to get me on my way quickly. Great personnel! However, I will not trust app to let me pick up equipment in the future.WILLIAM RICHARD H.
Trailer Rental & Towing in Owensboro, KY at Cartraxx Auto Sales
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Owensboro, KY 42303
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 4/17/2021: 9h00 am - 12h00 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Owensboro, KY 42303
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was shorted a few blankets - but that on happens most rentals. I should have counted but I was already running a few hours late due to Uhaul changing my pickup location at the last minute.Robert M.
I was on the phone with uhaul tech support for an hour just to pick up the truck because my phone's GPS said I wasn't at the location. So I ended up being an hour behind schedule moving due to this. Then when I returned the truck, I completed the questionnaire online and the website said an associate would call me shortly. I knew then it was the same location issue. No one called me. I called uhaul, was on hold for 40 minutes, then someone transferred me to tech services again. So I lost another hour. Then come Monday morning, I get a call from a lady that works at Cartraxx, which is the car dealership where I picked up/dropped off the truck. She told me that for some reason, phone GPS is always off when it comes to that location. So someone knew this was going to be a huge issue, but decided that place was where I should pick up/drop off the truck anyway on a Sunday when both the car dealership and uhaul was closed. Lastly, I used 2/8ths of a tank of gas. Because I wanted to make sure I got the truck back on time (I knew I'd be on the phone with uhaul for an hour), I didn't have time to put more gas in the truck. I was charged $28.00 for gas - for 2/8ths of a tank of gas. You would think with all of the trouble I had, they could waive that one ridiculous charge. I will not being using uhaul again and would not recommend them to anyone.Lauren W.
Biggest thing to improve on is making sure the UHAUL batteries are strong. Ours was weak, and wouldn't start once we loaded it the 1st time. Also, this is just a UHAUL company problem itself: whenever someone goes online and submits their information to be contacted via a certain method for roadside assistance, please pay attention to that. We had to wait over an hour to finally leave the loading location, and had to call a UHaul company on the other side of town to give us a jump start.Stacey H.
Have used this location many times. Excellent service, SUPER friendly people.Jason M.
They were only supposed to charge me 76.00 total I filled up the gas tank and brought it back in the same condition I picked it up in and they charged me a total of 114.00 after the fact I will absolutely never rent another UHAUL again.Chelsey D.
We reserved moving blankets and they didn't have any available even though it was on the renovation.Ethan M.
Extremely helpful staff. Overall a very pleasant experience.Robert N.
Employee was helpful.Melissa H.
The truck had an annoying rattle when approaching 60 mph. It sounded like a metal plate that had a bolt loose. It was quite loudWilliam D M.
There was no one there when we dropped off the trailer. They are closed on SundayAngela F.
Excellent service !!Charles W.
The person I returned the truck to was helpful and made sure I wasn't charged for the furniture pads I was never given.Timothy M.
Great customer service!Nicholas G.
Wonderful staff, they were kind and incredibly nice.Karl S.
Everything was parked in an easy to pick up location. Very well maintained and very clean and very satisfiedNathanial H.
Andrea is amazing. Great service, and also gave me good tips and advice on things to see and do in the area. Highly recommend.Jason M.
Rental lady was very cordial. Owner/manager lady wasn't.George L.
I don't know where to point the finger but we drove to NC in the rain ALL the way. Not a problem except when the trailer allowed water to get in and soaked our mattress and box spring and several boxes.Dennis M.
Kinda expensive for only 5 hours rental, used to be a 24 hour rental on uhaul.Alisa Y.
First I was scheduled for a 9:00am pick up that' within a few miles of wheee i needed the trailer but the employee was gonna be an hour & half late then I had to drive another 45 minutes to get another trailer whick put me running almost 2 hours behind on the way home the trailer has a tire going flat so I had to stop & air it up which put me another hour behindJamie M.
Excellent customer service! Very friendly and helpful.ALICIA S.
I'm a software engineer. Seems compatability with Internet Explorer, or dependency on Internet Explorer causes some problems that have nothing to do with this location which was great. Suggest you modernize your server side code base and update your client side to function within Mozilla, Opera, Chrome and maybe Edge. But do away with internet explorer. It's ordering a uHaul in 2019. You're not going to lose a customer because of internet explorer compatebility.Bradley B.
Friendly service, got me in and out. No improvements needed.Leonard D.