Charlotte was very polite, efficient and caring
Colin M
August E Quade Ltd
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Palmer Rapids, ON K0J2E0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 5,0 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisCharlotte was amazing!! She went over and above in her customer service. Excellent!!! Thank you Charlotte!!
kathy yPlease keep your screw up Jack's greased. Thanks again
Richard WThis is a well serviced location that I will definitely recommend. The on line system for U-Haul is bad when offering the preferred location as it ignored the Palmer Rapids location initially, suggesting Halliburton which is two hours south. Customer service representatives appeared ill-informed over geography of rural locations too!!
David HThis location was great. The staff was very helpful. My experience with u-haul however has been nothing but difficult. Everyone I spoke too at h-haul has been very polite and helpful, however u-haul policy is absolutely terrible and only considering it's own bottom line. No consideration for it's customers. After making a reservation for a trailer 6 hours from my home and spending 6 hours on the road I was disappointed to find the trailer not in working order leaving me hanging. I spent 300$ in gas and spend 12 hours total for no reason just cause I wanted to use u-haul as a service. On top of that I still had to do the trip again to pick up the car I had in storage. On my second attempt to use one of your trailers I arrive at the pick up location to find the trailer again not in working order. U-haul sends me 30 minutes in the wrong direction to pick another one up. Finally at palmer rapids they had a working trailer and the staff was on the ball. U-haul gave me 50$ to compensate my loosing 300$ in gas and 12 hours of time plus milage on my vehicle and not to forget I still had to reschedule the trip a second time. Absolutely ridiculous and disrespectful to your customer. On top of that I couldn't even get a call back after making a complaint. I will go to social media to share my terrible experience. Other people should know to be cautious when planing around u-haul as a service. The people I spoke with have all been extremely polite and I sympathetic. However u-haul as a company and it's "policies" is a complete sham.
Robert D