Great location
CRISTHIAMS A
Furniture & Mattress Discounters
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals à Phoenix, AZ 85022
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 2,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisClean, repair door seals, rear door binding
David RWhile the employee at the third party store was available and as helpful as possible, the app gave us problems regarding my reservation, and an area manager had to be called over and was finally able to get my initial pickup finalized. When I return the van, there were additional problems getting my payment through on the app, and getting the door lock locked. I think the system in which the customer has to rely on the app without a human to aid in the process tends to be more trouble than it is worth, and I am inclined to try a competitor next time, unless these obstacles to more convenience are not removed.
Jonathan BDear U-Haul Customer Service, I am reaching out regarding a recent rental experience that was extremely frustrating from start to finish. Upon arriving to pick up our rental, there were immediate issues obtaining the vehicle. The location staff informed us that they had no affiliation with U-Haul and would not be able to assist us with any problems related to the rental. Once we finally received the truck, we discovered that the lock securing the back of the truck had already been cut open, meaning we did not have a working lock for the entirety of our rental period. Additionally, the equipment we reserved was not included with the truck at pickup. We were required to drive to a separate location to retrieve the equipment ourselves. We were informed at that time that we would receive a credit for the inconvenience and extra travel, but no credit was ever applied. We were then instructed to return the equipment to yet another separate location, which caused additional unnecessary time and mileage that we believe should also be credited. To make matters worse, when returning the rental, both the website and mobile app were not functioning properly. We attempted multiple times to contact customer service for assistance and were unable to reach anyone. After significant delays, we were eventually able to complete the return through the app ourselves. However, the final charges did not match the pricing and information we were originally provided. Overall, this rental experience involved multiple inconveniences, wasted time, additional driving, lack of support, and inaccurate billing. We are requesting that this matter be reviewed and that appropriate credits/refunds be applied for: * The missing lock/security issue * Having to retrieve equipment at a separate location * Having to return equipment at a separate location * The billing discrepancies compared to what we were originally told We would appreciate a prompt review and response regarding this situation.
Tyler EVery scary part of town. We had a hard time getting the lock open, store was closed and quiet a few skecky people hanging out in the parking lot. Did not feel safe at all!
Kristie R