Van was set up in Spanish making it complicated to use certain features. Van had some sort of safety mode which caused it to lock itself with the key as we were unloading. Had to pay an extra $200 to get a tow truck service to open it. And they were also having a hard time unlocking it. I sent my friend to drop off the van in Poughkeepsie and she was held against her will at the store I had to contact her manager to reach the store and let her go. They also tried charging one of my cards without my consent causing me an additional fee. Overall terrible experience renting from that location.
LIONEL S
Manchester Road Citgo
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Poughkeepsie, NY 12603
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- 3,5 - Cote moyenne des clients
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I didn't like that the truck had broken glass in side the back and unfortunately I didn't check it in the location but I made a video when I open the door
WILFREDO DVery nice
WILFREDO DThe truck was dirty and I did not get to “skip the line and get the keys” I had to wait on line behind three people, when I told the clerk I was instructed to skip the line he said “give me a few minutes they were here first” I had to wait while one person played lotto ticked while another ordered a money order.
Melanie CI was sent to this location--it was not my choice. I had reserved a truck for 7:30 a.m. The store opened at 8 am. No one was there when I arrived. There was a lockbox but I did not have a code. A young woman showed up at 8 am. She could not unlock the store. She called the owners and asked for the code for the lockbox. She eventually got the lockbox open and there were no keys. She kept telling me the owner would be there in 5 minutes. After 25 minutes someone showed up and unlocked the store. I got my keys--my movers were waiting for me so I took the truck and left. The truck was 3/4 full of gas and absolutely disgusting. I did not even want to touch anything in the truck. I could not use the cup holders they were so filthy. I returned the truck 3/4 full and got charged $26+ for a gasoline fuel charge. I have rented many times from UHaul and this was the absolutel worst. I was late and now I have been overcharged.
Elizabeth K