Customer service was horrible. And I barely drove the uhaul due to other complications. But still ended up having to pay more than the estimated amount when I drove less. And no one was there to get the key at the front desk.
Nikita F
Quality Inn
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Radford, VA 24141
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Pick up was at 1030, didn't get to pick up until 11 because there was no one there. Due to the late pickup we were delayed. When I tried to call the location to let them know we were going to be late, they kept answering the phone and hanging up. I tried to change the drop off time in the app and it kept saying 'recently edited, try again in 1 hour' never gave me another option. We tried to call a customer service number, they were also unhelpful. Overall experience was just very stressful.
APRIL DExtremely rude, had to call customer service while in location, they heard management screaming at us. My equipment that I reserved was not there and they said oh well, call U-Haul. I’ve been charged $125 for a 6.5 mile round trip, 1.5 hr use of the truck to move my daughter out of her dorm apt and her stuff into a storage unit, (where I did not have the dolly’s requested) and I’m being charged $57 in gas fees when I was giving the truck with less than 1/8 of a tank. I used the truck for 6.5 miles so U-Haul made more money off of me since I then had to turn around and put gas in the truck to satisfy your 1/4 tank return when I didn’t have ven use 1/4 of a tank of gas. We’ve spoken with the area manager Ryan, he was also on the phone when we dropped off and heard how nasty and rude the location was with us. Sent him pics of the gas added and my receipt. He said he’s going to make adjustments, honestly the only adjustment I should be receiving at this point is my total amount refunded. I have never had an experience like this, have used U-Haul multiple times but can assure I will explore other options at this point if this is not correctly handled.
Christina LThis is my #1 go-to U-Haul place in the entire New River Valley. The folks at this location are always polite, knowledgable, helpful, responsive, and friendly. I have never had a bad or disappointing experience with them. A+++ service!
David WJust dropped off the trailer, but seemed like a nice facility. No interaction with staff.
Perry C