The location was not necessarily the issue. I was scheduled to pick-up at a different location, spent 2 hours on the phone with U-haul, just to get sent to Bills. Once at Bills, I continued to experience complications using the app for pick-up and Bills was not yet open for assistance. Overall, after my experience, I will not be using U-haul again and therefore wouldn't recommend any U-haul location to friends.
Caroline B
Bills Emergency Roadside
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Reading, PA 19607
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Fix this glitch in the app: I entered my address, forgot to specify which country Reading Pennsylvania is in, and hit an impasse. with no way back to the previous screen. I have an up-to-date Android phone. Staff at the location had to check me in, which they did courteously and quickly.
James EI was just asked to drop off the truck in the middle of the lot. I did not go inside the office. There was a bathroom available for those who rode with me to use. The gas gauge was on the same level as I put in $30 to refill the gas gauge as it was when I picked it up. Could the trucks be rented with a FULL TANK of gas so, the renter does not have to worry about running out of gas on the trip. ALSO, this way when the renter fills up the tank it is always FULL. This would benefit reading the gauge since it is not a good view on the gauge with the red needle. I had to contact the headquarters to refund the money charged that should not have been charged. So, that was appreciated that Gina was able to assist me with the information I shared with her. Thank you, Linda Chesney
Linda CFriendly staff
Monica BThey upgraded me to a 26 ft truck which was brand new great truck and great service
William L