Staff was good but overburdened
Jonathan H.
Trailer Rental & Towing in Redding, CA at North Redding Valero
(Concessionnaire U-Haul dans le voisinage)
1191 Prestige Way
Redding,
CA
96003
Pour nous contacter
1191 Prestige WayRedding, CA 96003
Services dans cet établissement :
Heures
- Lun - Jeu : 8h am à 4h pm
- Ven : Fermé
- Sam - dim : 8h am à 4h pm
One-Way and In-Town Local Rentals in Redding, CA 96003
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
This location is fine but uhaul sent me to 3 different places. The location I booked through was not available and the location sent to me did not have the required vehicle. This severely put us behind schedule. I'd rate the new procedures for uhaul a 2 out of 10
LINDA R.- Rating:
- 5.0
The young man that helped me was professional, and courteous. I wish I had his name. He did a fantastic job.
Richard L.- Rating:
- 5.0
Excellent customer service and helpful
dengyun C.- Rating:
- 2.0
only one person to help me and he had to wait on his customers and I waited too long to complete my service not good
Christopher W.- Rating:
- 3.0
The truck smelled like marijuana the windshield was so covered in bugs then looks like someone turned the wipers on smashed them all over. I did online check in a week prier for furniture dolly and they did have one. Wont go to them again!! Also the lady told me I could have the truck until 5pm because someone was using it the next day but when I checked in online I put 8hr to use the truck. She argued with me about that. But that is what your website said I could do was 8 hr. She said have it back by 5pm so I did and the man who checked the truck back in was rude saying I should have had it back by 4pm I told him the lady said I could have it until 5pm he then asked me who? I said I dont know better because no one wheres a name tag. It should have been put on my check in that She said 5pm.
Amee M.- Rating:
- 4.0
Nothing. Quick and professional help during a difficult time for me.
Daniel L.- Rating:
- 5.0
The customer service at this location was above and beyond !!!!!!after a very UNSATISFACTORY issue at the cypress location ( which we won't rent from again! And anyone who speaks to an elderly person the way the MANAGER did there.. should resign or be fired!) They took care of me and apologized on behalf of uhaul.... she was a sweetheart and got me on my way!! Will always come back to this location as well as family members
randall C.- Rating:
- 3.0
Very friendly and helpful, the only thing was truck was very dirty inside and out.
DEBRA A.- Rating:
- 5.0
This place is much nicer and the people much more friendly and inviting then the place on Cascade Blvd in Redding
Steven S.- Rating:
- 1.0
PLEASE CALL ME I WOULD LIKE TO DISCUSS WITH YOU 949-636-5969
ROBERT R.- Rating:
- 5.0
Very good customer service
Ruvend J.- Rating:
- 3.0
I reserved a trailer from this location the night before i picked it up. Put all the info such as 1 way exact location of where i was going and where i was dropping. When I picked up the next morning they wanted double what i was quoted, said they had no choice price must have changed since i reserved last night . I was under the gun had to pick up but that was it I will never use u haul again .
Chris M.- Rating:
- 5.0
Ran and worked great . I rented a 20 foot van, and dropped it off near destination. Short renting and drop off paper work time A 1
Kerrie M.- Rating:
- 4.0
The owner was really nice to us a clamp came of the gas hose and when we tried to fill it the gas went all over the ground. The owner solved the problem thank you
Richard M.- Rating:
- 5.0
The staff at this location was EXCELLENT! Most helpful dealing with an immediate issue upon picking up my equipment. They solved the problem very quickly and above expectations.
Michael O.- Rating:
- 2.0
Tailer had flat tire People didnt really know what they were doing compared to other locations
Andrew M.- Rating:
- 5.0
Excellent customer service, thank you!!
Jahn D.- Rating:
- 1.0
Better customer service. Corporate was willing to work with me but this location wasn't
Travis C.- Rating:
- 2.0
Answer the phone. Also, not all employees at this gas station know how to run the U-Haul part of the business. All employees need training to accommodate U-Haul customers. Sometimes there's only one person running the station which makes it tough, I understand that.
David R.- Rating:
- 1.0
The uhaul cab was very dirty and even had a small puddle of water in it because they didn't roll one of the windows up all the way. There was sticky stuff like candy in a few spots in the cab and I accidentally stuck my leg in it before I realized it was there. There was also marijuana shake all over the back of the truck. Overall the truck was very dirty and did not look like it had been cleaned ever.
michell C.- Rating:
- 4.0
customer before mine must have transported marijuana. It would have been nice to have the cab given some treatment so it didn't smell so bad.
Susan O.- Rating:
- 5.0
The customer service was excellent. I would recommend this location to everybody, easy in, easy out. Thank you so much. Ronda Bishop, Shasta Lions Club
Ronda B.- Rating:
- 5.0
Have more gas in the uhaul. Light was on when we got it
Suzan P.- Rating:
- 3.0
The 24/7 rental experience didn't work. No equipment was assigned to the reservation. Had to call the uhaul rep in Chico or Anderson, or wherever he was and he had to assign every truck they had to my reservation in the hopes one of them would work. Couldn't get the keys out of the automated box with the code provided. All of this was pointless since the store was actually open at 6am despite the website saying not until 7 or 8. Guy at the counter didn't know what to do with the reservation or how to give me the key. Had to call the Uhaul rep in Anderson again who said yeah, he's renting, give him the key and that was it. Really weird. Will not recommend uhaul 24/7 rental or that Valero...not bad, just when it's not the main thing they do (renting uhauls vs convenience store and selling gas), they're not to quick or efficient at it.
Jarod B.