Very dirty warehouse. Not a welcoming at all.
Glenn R
Shiva Transport Ltd
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Regina, SK S4N6S3
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisDear U-Haul Customer Service, I am writing to make a formal complaint regarding an extremely frustrating and disappointing experience with my recent U-Haul reservation in Regina. I booked my U-Haul a couple of weeks in advance and clearly explained to the representative the pickup location and time I needed. Unfortunately, several important details were entered incorrectly. My name was entered incorrectly, I was booked at the wrong pickup location, and my reservation was scheduled for 4:00 PM even though I specifically requested the truck for 12:00 PM. I flew from Edmonton to Regina specifically for this move and took an Uber to the pickup location I had been given. When I arrived, I was told that they did not have a truck for me. I immediately contacted U-Haul customer service for help. Instead of resolving the issue, I was transferred repeatedly between different departments, including Saskatchewan and Vancouver. I was transferred approximately 20 times and had to explain the same situation again and again. I was already stranded without a vehicle, and it felt like nobody was taking responsibility or properly listening to the problem. Eventually, I discovered that my reservation had been arranged through a subcontractor at a different location. I contacted him and was told I needed to travel to another pickup location. Since I had no vehicle, I had to pay for another Uber to get there, creating additional expenses because of an error that was not mine. When I finally arrived, the location was practically empty and there was only one truck available. When I originally made the reservation, I had specifically asked the representative whether I could request a larger truck at pickup if needed. She told me there would be multiple trucks available and that I could ask at the location. That information turned out to be incorrect. I had also reserved a dolly with the truck. When I arrived, I was told that no dolly was available and that I would have to travel to another U-Haul location to pick one up. Because of everything I had already gone through, I had to manage without the proper equipment, which made my move significantly more difficult. To make matters worse, the truck I eventually received was dirty, and I have pictures documenting its condition. It also had difficulty starting, which made me question how long it had been sitting there and whether it had been properly checked before being rented to me. I booked well in advance specifically to avoid problems like this. Instead, I dealt with an incorrect reservation, wrong pickup location and time, additional Uber expenses, repeated transfers between customer service departments, unavailable equipment, misleading information regarding truck availability, and a dirty truck that had trouble starting. This was one of the worst customer service experiences I have had. I spent significant time and additional money trying to fix problems caused by the way my reservation was handled. I am requesting that U-Haul formally review this situation, including the original booking call and reservation details. I would also like reimbursement for the additional transportation expenses I incurred because of the incorrect pickup arrangements, as well as appropriate compensation for the overall inconvenience and failure to provide the service and equipment I reserved. I have pictures of the truck and can provide receipts or other supporting information regarding the additional expenses. I would appreciate a response from a supervisor or customer service manager explaining how U-Haul intends to resolve this matter. Thank you,
Parminder Deverybody I interacted with who represented uHaul was awesome
Matthew HHave personnel available when someone is supposed to be picking up for one. Second know the system you're using. We tried to pick up a truck and trailer but the trailers lights wouldn't work with the trailer so we decided not to take it. The worker said he cancelled the original booking and then needed to do a new booking. Original booking wasn't canceled and we got charged for both bookings. I then had to call and speak to multiple people in order to get it fixed
Jaclyn TThe location is basically an empty building with no buzzer or bell to ring for service. No instructions on the door. Just an huge empty run down building with an empty desk and you have to call out into the darkness and hope someone comes. Also the phone number they have on the outside of the building went to voicemail bc the mailbox was full. returning is also a problem bc no one is there. No instructions, no nothing. Just a phone number that gets rejected when you call it. Would not recommend.
Jason M