Made sure the gas was exactly at the same level when we picked it up. Returned the truck a day early and didn't get a reimbursement. Also was charged extra mileage, moving across B.C. should be unlimited mileage. Also in rock creek , there's only one attendant for the whole esso, was a long process.
Tavia R
Rock Creek Husky
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rock Creek, BC V0H1Y0
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Told me i would have an approved changed drop off location. Was charged 350$ to drop it off.
KYLE PComputer system was very slow, personnel stood and watched the screen and did not engage me for 15 minutes. Said I could not leave until it was complete. Would not go out and conduct an inspection, said he would do that later.
GORDON WDrop off dealer was rude and unprofessional! Told dealer about leak in truck box! Didn't care no help how to get re-imbursment.
DEREK HThe gentleman helping me was kind and did his best. His name was Jag. The check in process too forever!! The poor fellow did not know how to hook up an auto tower or load the vehicle onto the trailer. He tried and I'm not and wasn't upset with him. I am upset with UHaul as they never have what I book, I had to go to a different - further - location and they do not train anyone to ensure you are safely on the road. Horrible experience. ALSO....I still do not have my deposit back from a trip I rented a truck for last year!!!!!! If there was ANY other price comparable option I would choose them well over UHaul ever again.
Heidi S