Nothing really, staff was friendly and truck performed like expected.
David H
Rogers Stop And Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Rogers, AR 72756
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Nice lady. Your experience is outdated. Too much paper and interaction with a live person. Recommend adopting the model used at rental car services. No touch, e-sign, etc.
Michael WHonestly, I had a lot of problems, but it wasn't really the location's fault. I booked for a specific Rogers, AR location and was later called by U-haul and asked to switch to a different location to where they are trying to drive more business (and was offered a $10 discount). I agreed. I arrived at the location at about 10:30am and began the check-in process. I did not have the app, so I was using the web-based interface. The site kept glitching. It prompted me to resubmit my drivers license pics and alternate contact person multiple times. I was getting help by an agent in the chat, but the site was not functioning. The agent kept saying that if I refreshed the page it would take me to the payment page, but it just kept prompting me to enter in all the information I had already submitted. Then the agent said I should call because they could help me over the phone better, but I asked them for the number to call and they did not respond. There was also quite a delay with the agent responses. I finally went back to the original confirmation and found a phone number to call. I called and it was someone from inside the location (a gas station). She had me come inside and she basically fixed setting up the reservation. However, there was also an issue with the time. She said it showed me as 11am-11pm in their system, but I had scheduled from 10am-10pm and had the confirmation of this on my phone. I also paid specifically for the utility dolly. I assumed from the site that this was a bigger dolly (more like for moving appliances), but the dolly was a small dolly. It said "utility dolly" but it looked like a small, very basic dolly. I had two shelves fall off of the dolly and get damaged due to this. Overall, my experience was probably the worst I've ever had with U-haul.
WINDSOR DFantastic service. Thank you!!
Traci BThe establishment was very unprofessional and very unknowledgeable. They caused lots of extra problems and didn’t make pickup or drop off easy. I actually had to drip back up there after they messed up my payment and then blamed me for it.
Miguel S