Remove the option for in person pick up at this location. No one was there to assist us and it took a 20 minute phone call to fi d out how to get the code for our keys since I had initially selected the in person pick up option. Then another 20 minutes of taking photos of the truck out in the snow. I would have chosen another location rather than done a mobile pick up so this was very frustrating!
Cassandra S
BTY Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Roscoe, PA 15477
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HACHEKEN JI was to drop my rental off at 3pm, the location was to be open from noon to 4, 1st issue was I couldn't find the location, called the # and a women who sounded to be in her 90's answered the phone and could give me no information other than her son took care of that. When I finally found the location it was a 4x6 foot shed in a gravel parking lot. There was no one around, and I had no idea what I needed to do. I locked the vehicle and dropped the key in the key drop, which was a metal box bolted to the outside of the shed. You should pull this "franchise immediately "!!
THOMAS ONo one there and had no heads up on how to get the key. Had no dolly on a 20 foot truck. But U-Haul customer service walked me through it and fixed the issues! Not an easy process at all! Easier to drop off then pick up!
NATHAN CI can’t think of anything.
Richard D