My frustrations related to my recent rental experience aren’t necessarily with this location but with UHaul overall. The UHaul team contacted me to move my reservation to this location because the original pickup location I scheduled with did not have equipment available. My reservation was for 8:30 AM, when I arrived I was unable to complete a self check-in - when I called UHaul I was told this location didn’t open until 10AM. The employee inside the Marathon station worked very diligently to help me complete the check-in process. After that, we found there were no vehicle keys inside the locked boxes. I had to continue to wait while the Marathon employee repeatedly tried to tack someone down who has the code to access the key drop box. The entire process took nearly 2 hours while I had hired help waiting for me to arrive at my moving location. The can of the truck was full of dog hair and smelled like dirty dog.
Tjay S
Rushville Marathon
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Rushville, OH 43150
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Comment U-Haul Fonctionnement des avisUHAUL practices price gouging. Would have ordered a uhaul in Athens but prices were more then double due to Ohio University. Decided to go to another location but due to the mileage restriction in contract uhaul still got their money. Terrible business practice and I will never use this company again. I will use enterprise or another competitor even if cost is more due to principle and not wanting to support a company that operates this way.
Justin WMake your employees aware of the u-haul process so they can help customers smoothly. Also, that they’re trained with the correct information. We were inconvenienced after I confirmed several times with Aaron that we were able to drop the drop off to Lancaster uhaul. Once dropped off at Lancaster uhaul we received a phone call stating we needed to pick it up and return to pick-up location or we would be charged wrong drop off location. Considering, I’m in labor and delivery for 8 weeks and my fiance had my 9 month old and moving by hisself this wrong information told to us not only inconvenienced our time but also money for extra miles and gas. I reached out to the field manager Rick, Heidi store manager for rushville provided me with his number and I left a voicemail and didn’t receive a call back.
Nathan T