Very bad customer service. They promised me to refund as fuel cost mistakenly charge and after several times reporting no one can give a proper response. I will never recommend to use UHAUL
Pallab K
Guard Dog Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à San Marcos, TX 78666
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe staff was friendly but did not close out my reservation at the time I turned in the vehicle. They also did not indicate that I returned the furniture pads and I was charged for them. I used the chat feature in the app to address my concerns regarding the extra fees. For the most part this was okay but I did not get resolution regarding the extra fees for the equipment that was returned. I would recommend purchasing your own furniture pads from harbor freight as the quality is much better and you don’t risk being overcharged and dealing with the frustration of disputing extra charges. The parking lot to return the vehicle was also inconvenient to the office. There was no good walkway between them.
Jodi LFirst, I reserved a dolly for my move out, and the clerk says, oh we ran out of them! That what a reservation is for. TOO HOLD THEM! It was soo hard without one. Then we came in the morning at 9:30 on a Friday, and no one was there, office locked! I also asked, could you cut my lock for me? Answer, no we don't have that equipment right now. Very poor service, I just don't think people are trained anymore. You just hire people off the street with no training.
patrick vCruise control
James SSuggestion: they ned to have signs pointing to the entrance of Guard Dog Storage. Since I just saw a lot with uhauls in it, I parked the trailer but had to ask two landscaping guys where the entrance was. Thank God he saw people coming out of the entrance and getting into uhauls. Once inside the attendents customer service was EXCELLENT!!!
Lawanda H