I was able to call the manager the day prior. He said he may be able to arrive early to open, which he did! He also took the time to explain the rental process to me. Nothing to do with the location, but the online reservation system is cumbersome and not accurate. It was never explained to me that a regional advisor would call me the day prior to set up a rental based on availability. This isn't like it used to work and should be explained more thoroughly. I had to work extra hard at coordinating the logistics for a remote move. I will say that the regional dispatch coordinator was a great help!
BOYD L
Star A Auto Body
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Santee, CA 92071
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I dropped the equipment with the U-Haul app so there was no interaction with employees or entrance into the office.
Timothy HEverything was very good. Making the reservation, picking the truck up at the Santee location, very good experience. Star A Auto Body guy was very helpful and efficient. He even cleaned the side windows before I left. Would have given you a Excellent review. But when I went in to the El Cajon u haul location, it is where I made the reservation. I went in the day before my pick up date. Just wanted some info about the whole process. The Hispanic girl was very annoyed and rude. As I asked a question, she quickly cut me off, and said you will get a call before 5pm tonight. I tried to at least know if she knew where I might need to go to get my 26 foot truck. She said you will get a call. Half hour later I called another u haul location. They took the time to look up my reservation number. And told me it will be at the Santee location. They even took the time to make sure I had their address. The girl at El Cajon was more interested in how she was texting on her phone. Very poor customer service.
LEO CI was quoted $65 and charged $142. The fuel gauge was the same as it was when I picked up the truck and I only drove 30 miles. I'll never use uhaul again unless you refund me $77. I'm going to leave Google review and a Yelp review. You need to make this right
BECK JUhaul needs to do better on schedule coordination. This location was closed that day but luckily the owner came in and helped me.
Julius A