Better customer support.
INDRAJITH R
Billa Corp
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Scarborough, ON M1B5K9
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisPoor customer service. Had to leave a message to get hold of person
AHMED BI had an extremely frustrating experience with U-Haul and would not recommend their service based on what happened to me. I booked a U-Haul truck in advance and was told that my reservation was confirmed and that I should pick up the truck at the Parliament Street location in downtown Toronto. When I arrived there, I was suddenly told that my pickup location had been changed to Scarborough. I was not properly informed about this change beforehand. I then travelled to the Scarborough location, where the staff were extremely rude and unhelpful. They did not provide clear or consistent information and told me that they did not have a truck available. I called U-Haul’s customer service again, and the representative told me that a truck and a dolly were available and directed me to another location on Finch Avenue. I travelled there, only to be told that they did not have a dolly and that they could only provide me with a truck. At this point, I had already been sent to multiple locations and had spent a significant amount of time travelling back and forth. I was then told to return to the Scarborough location regarding the equipment, but when I tried to get help from the office, there was no responsible person available to properly resolve the situation. The biggest problem was the complete lack of communication and coordination between the different U-Haul locations and customer service. I made a reservation, received confirmation, followed their instructions, and still ended up being sent from location to location without getting the equipment I had requested. This was a very stressful and disappointing experience. U-Haul needs to improve communication between its locations, honour confirmed reservations, and provide customers with accurate information instead of making them travel around Toronto trying to find the truck and equipment they were promised.
Jalil KQuit lieing about costs and answer your phones
Julian PThey used a damaged connector and subsequently failed and I have to waste time for road side assistance. Charged me more than my booking amount. Added insurance without asking me on the charge as well. Hard to speak with them as there is no physical person on the pickup location. I have to drivr 3okm to pickup and they promised me $50 discount for the distance but never seen where they honored that.
Abdirizak H